-
KAV Fails to Install After Uninstalling KAV Prior to Windows 10 Upgrade
Problem KAV fails to install on the endpoint with install timeout error after uninstalling KAV prior to Windows 10 Upgrade. Cause Lingering Registry Entries on the endpoint cause KAV to think its installation files are in c:\ProgramData\Kaspersky Lab\KES10SP1\Setup\.. This can be proven by opening the kav install logs and…
-
KAV 9.3: Cannot Install KAV Due to Error "Could not add job to scheduler: Agent has not been provisioned yet."
Problem Cannot install KAV in the new Antivirus module due to the error "Could not add job to scheduler: Agent has not been provisioned yet. Could not get EndpointId with given assetId (<id>)." Cause There are several ways this error can occur. However, the issue is cause by agent endpoint data in the database not matching…
-
Antivirus / Antimalware client installation fails - "agent has not been provisioned yet"
Problem Antivirus or Antimalware client installation fails with this error - "Could not add job to scheduler: Agent has not been provisioned yet." Cause The Kaseya Endpoint service has failed to be provisioned on the VSA. Starting in VSA 9.3, the new Antivirus and Antimalware modules, as well as the new Live Connect, are…
-
KAV client is no longer re-branded to "Kaseya Antivirus" or customized product name
Problem In previous releases of KAV, product name and user interface on clients were "re-branded" from Kaspersky product name to "Kaseya Anti-virus". Additionally, on-premise VSA administrators could modify the re-branding to use their own company name. In recent versions, the re-branding no longer occurs. The product name…
-
KAV - endpoints go out of compliance after Kaspersky updates
Problem KAV endpoints which are assigned to profile with "Automatic" update schedule keep getting flagged as "configuration out of compliance with the profile". After reassigning the profile, they go out of compliance again after a few hours. Cause Kaspersky Update component has a feature to avoid starting updates…
-
KAV - Kaspersky definition files failing to update
Problem Kaspersky virus definitions are failing to update on KAV endpoints. Please note - this article does NOT apply to situations where Kaspersky is up-to-date but Kaseya console shows it is out-of-date. Cause - Kaspersky has a configuration available in their API where updates will not run unless screen saver is…
-
KAV License is Expired Due To Missing Uninstall Password in Registry
Problem KAV licenses have expired on the endpoint or are displaying as expired on the VSA: Cause While there are many reasons this may occur, the most common is that the Kaspersky uninstall password (which is created upon installation) did not successfully write itself to the registry. This most commonly occurs during…
-
Manually Apply Profile Settings to Endpoint
The following process was created to facilitate users who are affected by issues within the KAV module. This process will allow you to quickly and automatically set desired profile settings onto the endpoint. Following the steps in the following KB to manually install…
-
Manually Uninstall/Install KAV (Both 6 and 10)
NOTE: THE FOLLOWING PROCEDURES NEED TO BE MODIFIED IF YOU DO NOT USE 'KaseyaUninstall' AS YOUR UNINSTALL PASSWORD (Modify the getVariable(kavPassword) step): Manual KAV Functions/Uninstall/KAV10/Uninstall KAV10 Manual KAV Functions/Uninstall/KAV6/Workstation/Uninstall KAV6 Manual KAV…
-
Automate the KAV/KAM MSQ Purge and Database Clean Up
Note: In order for this procedure to work the following needs to be confirmed: 1) An agent must be installed on the front-end kserver. 2) The following program will be installed on the kserver: http://pscx.codeplex.com/ Note: This program is extremely safe and trusted. Step 0 - Unzip the attached zip file. Step 1 - Upload…