How to apply KAV settings to other endpoints that are not available in the KAV profile.
QUESTION: How to apply KAV settings to other endpoints that are not available in the KAV profile. SOLUTION: Select a machine and manually apply all the desired settings that are available using the KAV Profile first. Exclusions should only be applied using the KAV profile and not using the manual method explained below.…
VSA Database Definition Date Does Not Match Endpoint And Reports Out-Of-Date Definitions
PROBLEM VSA database definition date for KAV does not match endpoint and reports out-of-date definitions CAUSE There is a background task that runs periodically to keep the endpoint definition date in sync with the date in the VSA interface. Sometimes this can either skip a cycle or stop completely. When this happens, the…
KAV definiton alerts are generated while agents are offline
PROBLEM You have configured the KAV alerts to tell you when definitions are out of date. You are receiving emails about this even for machines that are off-line, in some cases, off-line for maintenance or off-line long-term due to known reasons. CAUSE The definition alert only specifies that it will send an alert if the…
KAV - How to get Complete memory dump
Question How do I get Complete memory dump ? Answer After the installation of a KAV, Windows may stop unexpectedly and error message may appear on a blue screen. There might be a conflict either with your computer software or with some drivers and KAV. To get the complete memory dump, follow the steps below. * How to get a…
Does temporarily disabling KAV disable updates and scans?
Question: Does temporarily disabling KAV disable updates and scans? Answer: On the endpoint: If you have disabled KAV from endpoint by right clicking the kaspersky icon and "pausing protection and control" In the VSA: From kaseya vsa>machines>"temporarily disable antivirus",this will mean you have disabled all protection…
Antivirus / Antimalware licenses have disappeared from the License pool
Question I recently purchased Kaseya Antivirus / Kaseya Antimalware / Kaseya Endpoint Security licenses, but they have disappeared from the Full Available License pool - where have they gone? Answer Your licenses have most likely been assigned to machines with an expired license. - Auto-extend of KAV and KAM licenses is…
KAV - I cannot see a profile that a user created
Question Why can I not see a profile that one of our users created ? Answer The profile is only visible if the profile was created by you or if the profile is assigned to a machine assigned to the scope that you are using.
KAV/KAM shows defintion out of date in kaseya vsa whereas on the endpoint kaspersky and malwarebytes has definition upto date
Problem: KAV/KAM shows defintion out of date in Kaseya VSA whereas on the endpoint Kaspersky and Malwarebytes has definition upto date Cause: 1. Information related to the new definition update has not been uploaded to kaseya server. The necessary kalua messages that contain this definition update have been created though.…
Moving a $KAVUPDATER share to another folder on LANCACHE machine
PROBLEM Kaspersky definitions files are physically kept in the UPDATER folder that is located in <kworking>\ kav directory. After migration to another <kworking> folder your shared UPDATER folder will physically remain in the previous location. It means that KAVUpdater share will be pointing to the old physical location.…
KAV - How to create a dump file when related to Kaspersky
Question How do I create a dump file when Kaspersky malfunctions ? Answer When investigating a malfunction on Kaspersky Endpoint Security 10, Kaspersky Support is going to dump file to further investigate. Under Windows 7/Vista OS you can create a dump file for any process loaded in the RAM using Windows Task Manager. In…