/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .super-nav { display: flex; justify-content: flex-end; align-items: center; margin: 0 auto; max-width: 1264px; padding-left: 40px; padding-right: 40px; height: 40px; text-align: right; } .super-nav a { color: #34427c; margin-right: 20px; padding: 10px; text-decoration: none; } .super-nav a:hover, .super-nav a:focus { background-color: #f7f9fa; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 0; } .footer-image { background-image: url("/themes/kaseya/assets/images/footerImage.png"); height: 500px; background-repeat: no-repeat; background-size: cover; margin-top: -100px; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-main-content { background-color: #000; padding: 100px 0; } .footer .footer-col-title { color: #ffffff; font-weight: 700; font-size: 13px; padding-bottom: 10px; text-transform: uppercase; } .footer .footer-link { color: #9b9ca0; text-decoration: none; } .footer .footer-link:hover, .footer .footer-link:focus, .footer .footer-link:active { text-decoration: underline; } .footer-main-content .footer-link { padding-top: 10px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-main-content-row { align-items: flex-start; } .footer-bottom-content { padding: 10px; align-items: center; } .footer-col { padding: 0 3px; display: flex; flex-direction: column; } .footer-col-copyRight { justify-content: flex-start; color: #9b9ca0; flex: 1; display: flex; } .footer-last-col { flex-direction: row; } .footer-last-col .footer-link { padding-right: 10px; text-transform: uppercase; } @media screen and (max-width: 768px) { .super-nav { padding-right: 0; } .footer-image { height: 250px; } .footer-main-content { padding: 40px 0; } .footer .footer-col-title { padding-top: 10px; } .footer-row:not(.footer-main-content-row) { display: block; } .footer-col:not(.footer-main-content-col) { width: 100%; text-align: center; padding: 10px 0; } .footer-main-content-col { width: 50%; } .footer-last-col { flex-direction: column; } .footer-last-col .footer-link { padding-bottom: 10px; } } /*# sourceMappingURL=styles.css.map */ Ask the Community Groups

VSA Anti-Virus (KAV)

Anti-Virus (KAV)

How to install patches on KES 10.1.0.867 (or higher)
Question When I receive a patch from Kaspersky, how do I go about installing the patch that they provided. Resolution To install the patch on a computer: * Open cmd on a client host. * Drag and drop the patch installer into the cmd window and press Enter. You can also use the / when now parameter which allows you to…
How do I manually install Kaspersky on an agent
Question How do I manually install Kaspersky on one of my agents ? Answer Manual installs is not supported by Kaseya. Reason why is that the KAV license will not get applied correctly, resulting in the KAV license expiring sooner than the 365 day life expectancy. If you need to install Kaspersky on an agent, then you need…
How to start the KAV service from CMD
Question How can I restart the KAV services on command prompt Answer You can restart the KAV service on the Support Page, but if you somehow do not have access to the Support Page, go to command prompt on KLC and run the following command: 1. cmd "avp" this will start the service and open the Kaspersky UI cmd
Until When Is KES 10 Supported?
Question When can I expect to continue to get support for Kaspersky Endpoint Security 10 Answer You can expect to have full support till December 31st, 2015, limited support till December 31st, 2016 and it will reach end of life by January 1st, 2017. For more information, please go to the following link:…
Scanning the Network Drives is causing performance issues
Problem The machines are having performance issue when running a scan on the Network Drives Resolution In order to improve the performance on the machine, exclude the scanning of the Network Drives, this can be done from the KAV profile Please be aware that unchecking this option, your computer will not be fully protected…
Script Never Schedules After Clicking Install, Assign Profile, Scans, etc.
Problem: When I click on install, assign profile, scans, etc. I do not see the script scheduled Cause: This is mostly due to the Kaseya Anti-Virus Service set to Stop Resolution: On your Kaseya Server, open CMD as an Administrator and type the following command: services.msc This will open the Services panel, look for the…
File that I added as an exclusion is still getting detected
Problem: File(s) keep on getting detected as a threat even though I added the file as an exclusion on the profile Cause: The KAV profile may not have applied correctly Resolution: Log-in to the machine and open the Kaspersky UI, check under the exclusion list that the file that you added is there. If the file is not there…
Kaspersky is falsely identifying viruses
Problem: Kaspersky is falsely detecting a file as a virus Cause: While Kaspersky tries its best to avoid such situations, it may still happen Resolution: The following can be done: 1. Add the file as part of the exclusion list 2. Or, you can get us the file that is being detected as a false positive so we can send it over…
The proper way to remove 'Removed by User'
Problem: When a customer uninstalls Kaspersky manually, by passing the KAV module, you see the following flag under the AV Install Status column Cause: This is caused by the user uninstalling Kaspersky manually. Resolution: In order to remove this flag, you need to run the Uninstall command from KAV even though Kaspersky…
Does Kaspersky detect all kinds of Cryptolocker Viruses (KAV)
QUESTION : Does Kaspersky detect all kinds of Cryptolocker Viruses SOLUTION : Kaspersky has a family of verdicts tied to different ransom-ware viruses, including ones known as cryptowall, cryptolocker and etc. They are being added constantly, including the specified time frame. Unfortunately, it is impossible to be sure…