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List of Kaspersky Lab servers used for downloading antivirus database updates, new application modules, and patches
Problem: KAV update is not working and you have found that the endpoints do not have access to update source Solution: Following is the list of Kaspersky Lab Servers, an end point (Kaseya Agents) needs to have access to, in order to be able to download antivirus database updates, new application modules and patches…
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How to Remove Other Vendors' AV Software
Question: How to Remove AV software to allow Kaspersky to be installed. Resolution: In order to successfully install Kaspersky on an endpoint, you'll need to make sure that no other AV software is installed on the machine. If a third-party AV software is still running, please take a look at the following KB:…
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Test to confirm if Anti Virus Scans a Specific Directory
PROBLEM: To confirm if Anti virus is scanning a specific directory the EICAR test virus can be applied to the directory. The EICAR test virus should be deleted/quarantined if the anti virus is actively scanning the directory. This is mostly used in cases where a specific directory is excluded on the anti virus exclusions…
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KAV Best Practices for Changing the Default Kaspersky password
PROBLEM: When KAV (Kaspersky) is first deployed to an endpoint the Kaspersky UI is automatically set with a default password. If an end user tries to change certain settings on the Kaspersky UI or uninstall Kaspersky, the end user will be prompted to enter the password. SOLUTION: As a best practice it is recommended to…
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KAV: Kaspersky Endpoint Protection v10 blocks VPN access on Windows Server Operating System that hosts VPN role
Problem: VPN's do not work while KAV is installed on Windows Server operating system that host RRAS (Routing and Remote Access) role Solution: There are two possible approaches to resolve this problem: - 1) Install attached KAV 10 patch on Windows Server (There is no notification that it has been completed, then reboot)…
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How to gather the KAV configuration files
To create a configuration file, perform the following actions on a host with Kaspersky Endpoint Security 10 for Windows installed: * Open Kaspersky Endpoint Security 10 for Windows. * Go to the Settings tab. * Configure the application. * Select the Advanced Settings section in the left frame and click Save in the Manage…
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How To Disable KAV Network Driver If Experiencing VPN Incompatibilities
Problem VPN's do not work while KAV is installed on an endpoint and/or KAV causes BSOD's on an endpoint. Solution Disable the network driver. Usually, the incompatibility with VPN's stems from Kaspersky's network driver. To disable this driver, please follow the steps below: * Disable Self-Defense on the endpoint: * Note:…
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Detections showing avp.exe blocked URL
Problem: You will start noticing a lot of detections pointing to avp.exe being blocked Cause: The reason you're seeing the process as avp.exe instead of your internet browser's process is because Kaspersky has a feature where it hooks into your browsers and intercepts all web traffic to check for infections and malicious…
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Troubleshoot: Virus Definitions are not updating
Problem: The Virus Definitions are not updating as per schedule that you set on KAV profile Cause: The profile did not properly get assigned to the machine Resolution: If you notice that the virus definitions are out of date, go to the profile and under "Update Option" check and see what setting was applied Login to the…
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KAV fails to install with “Unknown” error.
Symptom When trying to install KAV this fails with the error “Unknown”. Resolution While there can be many reasons for the failure one reason could be because of the Maxnumfilters. Please set this value to 14 and re try the install. HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network\MaxNumFilters