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I need to work out how many KAV licenses I need to purchase for the coming year?
Question: I need to work out how many KAV licenses are required for the coming year? How can I find this out? Answer: In Info Center you can create a Anti-Virus Licensing report. If you run the report it will show a summary of your overall licensing details. It will also give you a breakdown of: - How may licenses will…
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Unable to find Audit Results. Please run latest Audit.
Problem: Cannot install Kaspersky because of following error: Unable To Find Audit Results. Please Run latest audit. Cause: The KAV module needs to know the RAM information of the machine before installing. If you start Live Connect on the machine, you will see that it has no RAM and/or CPU information. This could be due…
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(KAV) Master: General Definitions/Detection Issues
Below is a list of general troubleshooting steps you can take to resolve issues with the detections and the virus defintions of Kaseya Anti-Virus. If any of the below procedures does not resolve your issue, please contact Kaseya Support at your earliest convenience. Table of Contents
* Definitions Are Not Updating/Virus…
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(KAV) Master: General Alert Issues
Below is a list of general troubleshooting steps you can take to resolve issues with the alert functionality of Kaseya Anti-Virus. If any of the procedures below do not resolve your issue, please contact Kaseya Support at your earliest convenience. Table of Contents* KAV Alerting Every Hour/Non-Stop (VSA 6.3, VSA 6.5, R7,…
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(KAV) Master: General Licensing Issues
Below is a list of general troubleshooting steps you can take to resolve issues with the licensing of Kaseya Anti-Virus. If any of the procedures below do not resolve your issue, please contact Kaseya Support at your earliest convenience. Table of Contents* KAV Shows A Different License Date Than Shown On The Endpoint (VSA…
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Kaspersky Endpoint Security related BSOD issue with Windows Update (KB3013769)
Microsoft released an optional update (KB3013769) on December 10th. The installation of this MS update is causing some crashes (BSOD) on Windows 8.1 machines that have Kaspersky products installed. Customers are being advised at this time, not to install (KB3013769). Kaspersky is working in cooperation with Microsoft…
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Exporting KAV Configuration file.
PROBLEM When attempting to troubleshoot some issues with Kaspersky, it may be necessary to collect the KAV configuration file. The KAV configuration file stores all settings that have been applied to the KAV application on the individual endpoint that is gathered from. SOLUTION The following steps can be taken to collect…
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Classic KAV Module - 7 Steps To Troubleshoot Installation Failures
1) Check to see if the install was successful but script timed out before verification * After a failed install check the end point for the avp.exe process and the Kaspersky Service. Sometimes the install script will time out and show a failure when the install was actually successful. If you find KAV process and service…
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Unable to control KAV via Remote Control
Problem: Unable to control KAV via Remote Control in Version 7. Causes: By design, this is a security feature provided by Kaspersky that disabled remote protocols from accessing the Kaspersky GUI. Self-Defense is the component that protects Kaspersky Endpoint Security 10 for Windows against malware attempting to block the…
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Why does the Windows Security Center (WSC) Reported Product Name report a different name on machines?
QUESTION Why does the Windows Security Center (WSC) Reported Product Name report a different name on machines with Kaseya Antivirus installed? ANSWER On the 'AntiVirus > Machines' page you will notice some machines will report 'Kaseya AntiVirus' while some other machines will report 'Kaspersky Endpoint Protection 10' as…