/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .super-nav { display: flex; justify-content: flex-end; align-items: center; margin: 0 auto; max-width: 1264px; padding-left: 40px; padding-right: 40px; height: 40px; text-align: right; } .super-nav a { color: #34427c; margin-right: 20px; padding: 10px; text-decoration: none; } .super-nav a:hover, .super-nav a:focus { background-color: #f7f9fa; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 0; } .footer-image { background-image: url("/themes/kaseya/assets/images/footerImage.png"); height: 500px; background-repeat: no-repeat; background-size: cover; margin-top: -100px; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-main-content { background-color: #000; padding: 100px 0; } .footer .footer-col-title { color: #ffffff; font-weight: 700; font-size: 13px; padding-bottom: 10px; text-transform: uppercase; } .footer .footer-link { color: #9b9ca0; text-decoration: none; } .footer .footer-link:hover, .footer .footer-link:focus, .footer .footer-link:active { text-decoration: underline; } .footer-main-content .footer-link { padding-top: 10px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-main-content-row { align-items: flex-start; } .footer-bottom-content { padding: 10px; align-items: center; } .footer-col { padding: 0 3px; display: flex; flex-direction: column; } .footer-col-copyRight { justify-content: flex-start; color: #9b9ca0; flex: 1; display: flex; } .footer-last-col { flex-direction: row; } .footer-last-col .footer-link { padding-right: 10px; text-transform: uppercase; } @media screen and (max-width: 768px) { .super-nav { padding-right: 0; } .footer-image { height: 250px; } .footer-main-content { padding: 40px 0; } .footer .footer-col-title { padding-top: 10px; } .footer-row:not(.footer-main-content-row) { display: block; } .footer-col:not(.footer-main-content-col) { width: 100%; text-align: center; padding: 10px 0; } .footer-main-content-col { width: 50%; } .footer-last-col { flex-direction: column; } .footer-last-col .footer-link { padding-bottom: 10px; } } /*# sourceMappingURL=styles.css.map */ Ask the Community Groups

VSA Anti-Virus (KAV)

Anti-Virus (KAV)

(KAV) Master: General Profile Issues
Below is a list of general troubleshooting steps you can take to resolve issues with the management of Kaseya Anti-Virus Profiles. If any of the below procedures do not resolve your issue, please contact Kaseya Support at your earliest convenience. Table of Contents * Profile "Out of Compliance" Flag (VSA 6.3, VSA 6.5, R7,…
(KAV) Master: General Installation Issues
Below is a list of general troubleshooting steps you can take to resolve issues with the installation of Kaseya Anti-Virus. If any of the below procedures does not resolve your issue, please contact Kaseya Support at your earliest convenience. Table of Contents* Install Fails (General) (VSA 6.3, VSA 6.5, R7, R8) * Script…
KAM and KAV Compatibility
Question: Does the order in which I install KAM and KAV matter? Answer: Yes. Like most Anti-virus software, KAV cannot install while other security software are present on the endpoint. As such, it is recommended to first install KAV then install KAM. If you already have KAM installed, please either disable the service…
Hardware and Software Requirements (KAV10)
Question: What are the hardware and software requirements for KAV10? Answer: General Requirements: * 1 GHz CPU or greater * 1 GB available RAM * 1 GB free space on the hard drive * Microsoft Internet Explorer 7.0 and later; * Microsoft Windows Installer 3.0 and later; * Internet connection for activating the application…
How To: Collect KAV Install Logs
Under certain circumstances, Kaseya Support Technicians will require that you collect Windows Install Logs so that they can further troubleshoot an issue you may be experiencing with Kaspersky Endpoint Security. The following guide outlines how to gather these logs: Kaseya KAV Install Logs can be found in the working…
How To: Collect Application Trace Files (KAV 6)
Under certain circumstances, Kaseya Support Technicians will require that you collect Application Trace Logs so that they can further troubleshoot an issue you may be experiencing with Kaspersky Endpoint Security. The following guide outlines how to gather these logs: Note: make sure that the current user account has…
How To: Collect Application Trace Files (KAV 10)
QUESTION Under certain circumstances, Kaseya Support Technicians will require that you collect Application Trace Logs so that they can further troubleshoot an issue you may be experiencing with Kaspersky Endpoint Security. The following guide outlines how to gather these logs: ANSWER On the Endpoint: Note: make sure that…
How To: Collect Process Monitor Logs
Under certain circumstances, Kaseya Support Technicians will require that you collect Process Monitor Logs so that they can further troubleshoot an issue you may be experiencing with Kaspersky Endpoint Security. The following guide outlines how to gather these logs: First: download and unpack procmon.exe. Process Monitor…
Cannot install KAV. Error FAILED to load KAV: Install KAV (ID = 339). Error: This agent procedure has not been approved yet
QUESTION When trying to install Kaseya Antivirus (KAV) or Kaseya Antimalware (KAM) in an endpoint, the install fails with the following error(s): FAILED to load KAV: Install KAV (ID = 339). Error: This agent procedure has not been approved yet. FAILED to load KAM: Install (ID = 901). Error: This agent procedure has not…
Kaspersky limitation when upgrading to Windows 8.1 and Windows Server 2012 R2
Problem: Unable to upgrade Windows 8.1 / Windows Server 2012 R2 if Kaspersky Endpoint Security is installed. Cause: The following is a known limitation of Kaspersky * If Kaspersky is installed on Windows 8 or Server 2012 and would like to upgrade to Windows 8.1 or Server 2012 R2, Kaspersky must be uninstalled first. * If…