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Troubleshooting Workstation Performance Issues for KAV Users
QUESTIONTroubleshooting Workstation Performance Issues for KAV Users ANSWER Some customers have reported system performance problems after deploying KAV. Our investigations have revealed a few of the common problems associated with performance-related issues: Problem: Insufficient System Resources Remediation: Verify you…
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Configure Proxy Credentials in KAV 1.4 Profile
QUESTION How do I Configure Proxy Credentials in KAV 1.4 Profile ANSWER In KAV 1.4 we added Proxy settings for the Kaspersky updates so that if your endpoints reside in a network that is using a proxy you can configure it once from the profile to allow all these endpoint to get their updates from the internet. Some proxy…
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Why do KAV endpoints show a different license expiration than shown in the KAV UI?
QUESTION: Why do KAV endpoints show a different license expiration than shown in the KAV UI? ANSWER: The endpoints are always going to show an expiration different from the license expiration shown in KAV. There are multiple licenses and timers in play that are integrated together to coordinate the Kaseya and Kaspersky…
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Classic KAV & LAN Cache Usage
QUESTION How does KAV w/ Kaspersky work w/ LAN Cache for definition file updates? ANSWER These modules do support LAN Cache integration. You will want to note the following as such: * You must have Kaspersky installed on the LAN Cache. If not – the machines assigned to it will not be able to update definitions from it. *…
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How do I configure Lan Cache as the Virus Definitions source in KAV?
QUESTION How do I use Lan Cache as the Virus Definitions source in KAV? ANSWER Lan Cache must be configured for both the server hosting the Lan Cache share (Source) and the endpoint that will use the Lan Cache as the source (Destination). Seehttp://help.kaseya.com/WebHelp/EN/VSA/6030000/index.htm#9328.htm for information…
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How to Use Get System Info tool for KAV
QUESTION How to use Get System Info tool for KAV ANSWER When reporting issues with KAV/Kaspersky endpoints, you may be asked to run this tool in order to collect information about the affected computer. MANUAL METHOD 1) extract the file getsysteminfo.exe from the attached zip 2) run it on the affected computer as…