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System Information Audit is not using the kworking directory.
Question: While running a System Information audit via the Audit module, it is using the C:\temp folder rather than the Kaseya's working directory, kworking. Why is this? Answer: There are a number of system procedures that download files into the temp folder and these are removed after the process runs through - which…
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How to Create and Update a Custom Field
What are Custom Fields? Custom Fields are used to store additional information for your managed Machines. You can maintain an unlimited number of custom fields of information about managed machines. Custom fields can also be maintained on the Audit > Machine Summary page. Custom fields are supported in Views, Procedures,…
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How to edit Custom Fields shown in Quick View
- How to edit Custom Fields shown in Quick View: - The fields come from Audit module => View Individual data => machine Summary. On this section you can view the "New Custom Field" option. This is where you can create those entries/fields that you see on Quick View. On the top section of the screen there is an option for…
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Windows 8.1 last reboot time is incorrect.
PROBLEM Kaseya does not detect a Windows 8.1 "Hybrid" shutdown as a reboot / shutdown. This can lead to the "last reboot" time appearing to be incorrect. CAUSE A hybrid shutdown is not a real shutdown - it is more like hibernation, where the machine state is stored and when the machine "starts", it is returned to the…
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2byte-character(eg.Japanese) in Custom Field Name
Question: Is it possible to input 2byte-character(eg.Japanese) to "New Custom Field"-"Custom Field Name"? Answer: A Japanese installation of VSA assumes the OS and SQL Server installed is a Japanese version. This allows our standard code to support double-byte characters. This would not be supported with a English based OS…
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Pop-up to rebuild Audit table to improve performance
PROBLEM: When I log into my server, I get a pop-up that I need to rebuild my Audit tables to improve performance? How do I go about this? SOLUTION: The solution to this is to run a reapply schema. A reapply schema rebuild a variety of the indexes in the database and also adds indexes if they are missing. That pop-up can…
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How do I configure Audits after installing a new agent?
Question: How do I configure Audits after installing a new agent? Answer: A default agent install will automatically schedule and run the following Audit related scripts. Latest Audit System Info SW License Audit Get Add/Remove Programs List Latest Application Audit Going forward you need to schedule Audits on the managed…
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Filtering (Views) agents on the basis of version number of applications (.exe) doesn't return expected results
Problem : Filtering (Views) agents on the basis of version string of applications (.exe) doesn't return expected results. If you are trying to create a view on the basis of an application's version string. For example all machines with version > x.x.x.x. This doesn't return expected results and the agents ( with defined…
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What is the best practice for scheduling Audits?
PROBLEM: What is the recommended practice for scheduling Audits? SOLUTION: In Kaseya, you have three different types of Audits. You have the Baseline Audit, System Information Audit, and the Latest Audits. Audits are one of Kaseyas highest consuming procedures. An Audit procedure gathers all the information from the…
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How can I filter on agents that need to be updated (old agent versions)
QUESTION How can I create a filter to show me the agents that need to be updated - those that are not up to date on the latest version? ANSWER There are a couple of tricks to this, firstly, the agent version, such as 8.0.0.3 is a string, and so trying to use less-than or greater-than operators on strings often provides…