Agent status page / Country column shows "Reserved"
PROBLEM On the agent status page, if you have the "Country" column enabled, you see some machines have "Reserved" as a Country name. CAUSE Kaseya has a concept called "Connection Gateway". This is the last IP address that the agent passes through before reaching the Kaseya server. Typically, this is the external address of…
Audit Software Licenses
Question: How does the Audit Software Licenses work Answer: Searching for Product Licenses is a 3 step process: 1. Search under the 'Uninstall' registry key. HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall This will identify most Microsoft products, and a large number of other manufacturer's products…
System Information Audit
System Audit information is retrieved using Windows WMI Here's how to trace the System Audit: * Make sure the System Audit script has run successfully. >Agent >Agent Logs - select agent procedure log * Check to verify the kasmbios.txt is uploaded to \Kaseya\UserProfiles\<agent GUID>\Audit folder. * Check to see if…
Why does Audit > Installed Apps list is not update with new application versions after running Latest Audit?
PROBLEM Why does Audit > Installed Apps list is not updated with new application versions after running Latest Audit? Audit cache (C:\ProgramFiles\Kaseya\Agent\appAuditCache.txt) does list the correct version CAUSE The app audit cache on the Agent holds the application list from the most recent run of audit. If it exists,…
Is it possible to obtain BIOS information other than what is returned by the System Info audit?
KB#: KKB000408 QUESTION
Is it possible to obtain BIOS information other than what is returned by the System Info audit? ANSWER You can create a script with GetVariable commands to retrieve BIOS data via the Get WMI option. An example script has been attached to this article. Please import the attached script and schedule…
How do I create a View to test if an Advanced Audit field is empty?
KB#: KKB000018 QUESTION: How do I create a View to test if an Advanced Audit field is empty? ANSWER: To test is a field is empty type "" (that is two double quotes) in the specific Advanced field. To test if a field is not empty, type NOT "" MORE INFORMATION: APPLIES TO: All Products. Audit, Views