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Agent status page / Country column shows "Reserved"
PROBLEM On the agent status page, if you have the "Country" column enabled, you see some machines have "Reserved" as a Country name. CAUSE Kaseya has a concept called "Connection Gateway". This is the last IP address that the agent passes through before reaching the Kaseya server. Typically, this is the external address of…
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Audit Software Licenses
Question: How does the Audit Software Licenses work Answer: Searching for Product Licenses is a 3 step process: 1. Search under the 'Uninstall' registry key. HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall This will identify most Microsoft products, and a large number of other manufacturer's products…
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System Information Audit
System Audit information is retrieved using Windows WMI Here's how to trace the System Audit: * Make sure the System Audit script has run successfully. >Agent >Agent Logs - select agent procedure log * Check to verify the kasmbios.txt is uploaded to \Kaseya\UserProfiles\<agent GUID>\Audit folder. * Check to see if…
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Why does Audit > Installed Apps list is not update with new application versions after running Latest Audit?
PROBLEM Why does Audit > Installed Apps list is not updated with new application versions after running Latest Audit? Audit cache (C:\ProgramFiles\Kaseya\Agent\appAuditCache.txt) does list the correct version CAUSE The app audit cache on the Agent holds the application list from the most recent run of audit. If it exists,…
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Is it possible to obtain BIOS information other than what is returned by the System Info audit?
KB#: KKB000408 QUESTION
Is it possible to obtain BIOS information other than what is returned by the System Info audit? ANSWER You can create a script with GetVariable commands to retrieve BIOS data via the Get WMI option. An example script has been attached to this article. Please import the attached script and schedule…
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How do I create a View to test if an Advanced Audit field is empty?
KB#: KKB000018 QUESTION: How do I create a View to test if an Advanced Audit field is empty? ANSWER: To test is a field is empty type "" (that is two double quotes) in the specific Advanced field. To test if a field is not empty, type NOT "" MORE INFORMATION: APPLIES TO: All Products. Audit, Views