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End-of-life notice for Kaseya Backup (KBU aka BUDR)
As part of our ongoing modernization of the VSA platform and its integration eco-system, we are announcing end-of-life (EOL) for the Kaseya Backup (KBU, aka BUDR - powered by Acronis v11) module in VSA. * This module was first released in 2007. * New sales were discontinued on December 31st, 2019 * Additional licenses for…
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Restoring to M.2/NVMe drive using Acronis 11.7 & WinPE bootable media
QUESTION How can I restore a .tib file from using Acronis Backup 11.7 to an NVMe drive? RESOLUTION Before continuing with a restore, it is important to source any drivers for the machine that you will be restoring to. These can typically be found on a manufacturer's website, dependent on the hard drive manufacturer.…
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Giving users IIS_IUSRS and IUSR full permissions on Kaseya folders.
Question: What are the permissions needed for users IIS_IUSRS and IUSR? Answer: Below is the list of permissions you'd need to add to these two users (letter drive may different). Simply access the KServer and make sure to give the below Kaseya folder(s) full permission (IIS_IUSRS and IUSR): Path: C:\Kaseya\DBInstall User…
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Backups Report as Failed after Server Migration
Issue: The Acronis Backups Will report as failing in all of your Endpoints with the following error - Backup failed - There was an error parsing additional backup results for this machine Cause: Kaseya UserProfiles folder has lost IIS permissions after the the Migration and the Acronis logs cannot be uploaded to the Kaseya…
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WMI error 0x80041013 causes monitoring of backups to fail
PROBLEM * Backups are reported as failed by Kaseya - "Backup process was interrupted and did not complete" - but Acronis log on the agent side (c:\koworking\volBackupLog.XML or folderBackupLog.XML) shows that backup completed normally * The Kaseya Agent service log (usually C:\Program Files…
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How to recover files and folders with Acronis Management Console
QUESTION: How do I recover files and folders with the Acronis Management Console? SOULTION: In Management Console do the following: 1. Click on Backup plans and tasks. 2. Click on New dropdown. 3. Select Recovery task. 4. Under What to recover section, click on Required hyper link in front of Select data... 5. Enter the…
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Incremental backups too large when backing up multiple disks at the same time
Problem * when backing up two or more disks using Schedule Volumes, incremental backups are much larger than expected (for example, around 90% of the size of the full backup) * if each disk is backed up individually, the incremental backups are expected size (typically around 5-10% of full backup size) Cause Two or more…
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Schedule Volumes page does not contain correct disk layout
Problem Schedule Volumes page does not show correct disk/partition structure for an agent after any hardware changes, for example: - * a new physical disk has been added * a physical disk has been removed * a partition is moved from one disk to another Cause Acronis has its own low level disk driver (snapAPI) which is used…
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False Offsite Replication alerts received after changing Offsite Server connection details
Problem An Offsite Alert is configured for a Local Server. The IP address or DNS name of the Offsite Server has been changed. Replication is working, but VSA is generating false alerts stating that Local Server has failed to connect to Offsite Server. Cause If IP address or DNS name of the Offsite Server changes, it does…
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Partition(s) missing from archive when backing up agent with multiple GPT disks (Acronis v10.x)
Problem Backup agent has the following configuration: - * Acronis v10.x or earlier * contains 2 or more GPT partitioned disks On the Schedule Volumes page, a single dynamic disk (labelled "DYN") is displayed containing the partitions belonging to all the GPT disks. When backing up this disk, the archive only contains data…