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Universal restore fails with "File 'restore_aw_assistant.exe', that is required for installation of device ..."
KKB# - KKB000821 SYMPTOMS When trying to restore Windows 7 computer using Acronis Recovery CD (Universal Restore), error "File 'restore_aw_assistant.exe', that is required for installation of device ..." appears on screen. CAUSE Driver issue with older builds of Acronis boot CD SOLUTION Download the latest recovery CD ISO…
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What are the options and guidelines for backing up SQL, Exchange?
Question: What are the options and guidelines for backing up SQL, Exchange, and/or AD-based data with BUDR? Answer: There are two options for backing up SQL, Exchange, and AD data as noted below: Option 1 - Pre/Post Script Procedures First, you can use pre/post scripts, as defined & supplied in these KB articles and links:…
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Perform a backup of SQL, MS Exchange using BUDR Pre/Post Procedures
Question How can I perform a backup of MS Exchange using BUDR without VSS and not create a "dirty" backup? Answer One does not actually have to take Exchange offline for the duration of the backup. The snapshot process is very fast. The Exchange store is offline for about ~3 minutes, and it is safe to restart the store…
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ABR11 bootable media builder installation script
KKB000866 QUESTION How to install Acronis Backup & Recovery 11 bootable media builder on a Kaseya Backup client machine. ANSWER ABR11 bootable media builder can be installed to any client running a Kaseya OEM build of Acronis (it has been tested with v9.7 and 10.0) using a custom script package which can be downloaded from…
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Synthetic backup failed - ERROR! Unable to open source archive
KKB000857 SYMPTOMS Backup log reports "Synthetic Full Backup failed" and one of the following errors: - * "ERROR! Unable to open source archive" * "Failed to open file 'filename.TIB' for reading. Error: 262,161." CAUSE Synthetic full backups are created by consolidating the previous backup set (full plus incrementals).…
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Backup fails with "Insufficient system resources exist to complete the requested service"
SYMPTOMS Backup fails and Acronis log contains "Insufficient system resources exist to complete the requested service". <event id="8" level="4" module="1" code="502" time="1304089522" message="Operation with partition '0-0' was terminated. Details: <indent>Failed to create volume snapshot. Error code: 0x70021 Tag:…
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Troubleshooting Image to VM conversion
PROBLEM Image to VM conversion fails CAUSE Various SOLUTION Please follow the troubleshooting steps from the Kaseya Backup recovery guide. If the problem is unresolved, please submit the details from the "Further investigation" section to Kaseya support for analysis. APPLIES TO Kaseya Backup
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Loading BUDR synthetic full options
KB#: KKB000292 * Question How does one load BUDR synthetic full options? How does one set the Synthetic Full backup creation retry count if the process did not finish on the offsite server? * Answer Visit the Backup > Backup > Schedule Volumes page. Visit the Backup > Backup > Schedule Folders page. Here, hover over the…
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Acronis Clean-up Utilities
Question Sometimes the Kaseya Backup client installation fails due to presence of previous Acronis software installation or earlier failed installation attempt. How can the components be cleanly removed? Answer If Acronis TrueImage Echo (v9.x) was previously installed, use this tool - http://kb.acronis.com/content/4117 If…
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Troubleshooting Universal Restore
SYMPTOM Universal Restore or manual recovery using Acronis recovery CD fails CAUSE Various SOLUTION Please follow the troubleshooting steps from the Kaseya Backup recovery guide. If the problem is unresolved, please submit the details from the "Further investigation" section to Kaseya support for analysis. APPLIES TO…