Image to VM fails after 2 hours - Convert process was interrupted and did not complete
SYMPTOM When converting image to virtual machine format from Backup > Recovery > Image to VM function, the user interface reports this error 2 hours after submitting the job: Convert run on h:mm:ss pm dd-mmm-yy failed Convert process was interrupted and did not complete. CAUSE There is a bug in the log processing of VM…
Verify fails with "Insufficient system resources exist to complete the requested service"
KKB000861 PROBLEM Verifying a backup fails with "Insufficient system resources exist to complete the requested service" CAUSE The verify process consumes more memory than the system can provide. SOLUTION Acronis have a KB article for troubleshooting verify failure with this error - http://kb.acronis.com/content/2864…
Operating system does not boot after restore using Acronis recovery CD (Universal Restore)
KB# - KKB000817 SYMPTOMS * Restore is completed using the Acronis recovery CD (Universal Restore), but the operating system will not boot correctly. * There may be a blue-screen (BSOD) or it may continually reboot. CAUSE The recovery CD could not install drivers for a device critical for booting the operating system, such…
Offsite replication status not reported correctly on Backup Status page
Problem After configuring offsite replication, files are replicated to the offsite server but: - 1) the Backup Status page does not show the replicated files 2) synthetic full backups are not processed on the offsite server 3) "Status last updated" column on the Local Servers page is not being updated (this should update…
ABR10 client creates larger incremental backups than Acronis 9.x
SYMPTOMS After updating Backup client from Acronis v9.x to ABR10, incremental backups are consistently much larger than before the update. CAUSE The exact cause is unknown. It does not affected all ABR10 clients and seems to mostly affect MS Exchange servers. SOLUTION The issue is resolved in ABR11. This is not yet…
How to change the maximum number of concurrent Backup client downloads
KB#: KKB000293 Question In BUDR v3.1 how does one change the maximum number of concurrent Acronis TrueImage 9.7-8218 installation downloads to targeted agent endpoints? Answer Visit the Backup > Backup > Schedule Volumes page. Visit the Backup > Backup > Schedule Folders page. Here, hoverover the Synthetic Full icon and…
Backup Status window is blank in Internet Explorer
KB# KKB000991 SYMPTOM Backup Status page does not display when using Internet Explorer. CAUSE The VSA website is running in compatibility mode. SOLUTION Disable compatibility mode for the VSA website as follows: - - Open Compatibility View Settings in the Internet Explorer Tools menu - Uncheck Display Intranet sites in…
Mount fails with "Failed to connect to mms"
KKB000849 SYMPTOMSExplore Volumes or mounting a backup from Kaseya Backup Local UI fails.Mount log contains: - <?xml version="1.0" encoding="UTF-8" ?> <log uuid="B76FC82B-8AAF-40DF-B587-9D7DD90FEF96" product="Acronis Backup & Recovery 10" version="10.0" build="18058">…
Recovery guide - Explore Volumes
QUESTION How do I recover using Explore Volumes? ANSWER Click here for a step-by-step guide to Explore Volumes
When running an image location check for about 60 computers at the same time, all with the same UNC path, why do 75% return "Bad Path" while others succeed?
QUESTION When running an image location check for about 60 computers at the same time, and all with the same UNC path (for both folder and volume path), why do 75% return "Bad Path" while others succeed? Running the check again will show that computers that succeed a second ago now return "Bad Path" and other that failed…