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Backup installation to domain controller fails
Problem * Backup client installation fails on a domain controller Cause * Acronis service account cannot be created OR * Acronis service account cannot be assigned required permissions Resolution * this article will be updated when a permanent solution is available Workaround: - 1) on the domain controller, open Windows…
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Backup fails with "Invalid file reference" error in Acronis log
QUESTION Backup fails and Acronis log contains "invalid file reference" error. <event id="18" level="4" module="1" code="502" time="1313473175" message="Operation with partition '0-0' was terminated. Details: <indent>Invalid file reference. Error code: 0x7001A Tag: 0x89D94B01B483E1A4</indent>"…
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Unable to restore MBR from Acronis backup image - system will not boot
KB# KKB001032 SYMPTOMS After the recovering the Windows system partition from an Acronis backup image, the system fails to boot and displays a message saying "unable to find boot MBR". CAUSE The master boot record (MBR) has not been restored. The MBR may be located on any disk partition, including non-Windows partitions…
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Backup fails with "Failed to connect to Acronis Managed Machine Service" error
Problem * backups failing and Backup Logs page reports the following: - Volume Full 7:26:59 pm 19-Jan-15 00:01:04 - Failed Backup failed - Failed to connect to Acronis Managed Machine Service. Failed to establish the local connection with Acronis Managed Machine Service. Make sure that the service is installed and its…
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How do I run the Acronis Info Report Utility?
KB#: KKB000732 QUESTION
How do I run the Acronis Info Report Utility? ANSWER
The Acronis Info utility output (AcronisInfo.zip) contains system/hardware information, event logs and other data needed to diagnose Acronis related problems. In some cases, you may be asked by Kaseya Support to gather this information. Please…
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Acronis recovery CD does not display archives when browsing to backup location
KKB000869 SYMPTOM When booting from an Acronis recovery (Universal Restore) CD and browsing to the backup set directory, no backup archives are displayed. The Archive view tab may show "there are no items to show in this view" or in some cases the archive name (volBackup) is displayed but backups are missing. CAUSE The…