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Unscheduled Full backup runs after previous backup attempt using "Backup Now" button was skipped
Problem * backup is attempted using "Backup Now" button on an agent which already has a backup in progress * a Full backup was attempted, but skipped due to backup already running * some time later, a Full backup runs when none was scheduled * if Synthetic Full backup is enabled, the unscheduled full backup will be…
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How to ensure replication data is not lost during hardware changes on Offsite Server
Question * an Offsite Server requires hardware changes, operating system reinstall, or needs to be moved to another computer * how can this be achieved without losing replication data, and without having to "re-seed" replication? Answer Ensure the following: - 1) the Offsite Server "Directory Path" does not change, and all…
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Older backup files were overwritten during the backup process
Problem * the following warning message is logged after an incremental or differential backup: - Older backup files were overwritten during the backup process. This error caused some backups to be invalid, and thus removed from the database. The backups were likely overwritten due to a faulty NAS, too many machines writing…
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Backup failed unexpectedly
Problem Backup fails with the following error in the Backup Logs :- Backup failed unexpectedly And the Agent Procedure logs (located on the 'Agent > Agent Logs' page) shows the following error :- FAILED in processing THEN step 2, Execute Agent DLL Function, with error Spawn Failed, DLL = C:\Program Files…
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Why are there multiple Volume Incremental Backups running daily on machines
Problem You have specified a Volume Incremental Backup to run once per day - however you notice on some days it seems that more than one incremental backup will run. Cause 1) You have specified a "Max File Size" for each backup on the 'Backup > Max File Size' page - causing multiple image files to be created. The Max File…
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Backup Failed - No license to perform the requested operation
Problem Backup fails with the error: Backup Failed - no license to perform the requested operation Cause This issue can occur after a manual backup client install was run on the agent, and the 'license server' option was selected during the installation. Resolution You will need to remove the current installation, and run…
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Cancelling Image to VM conversion
QUESTION * Virtual machine conversion has been started using Image to VM page on an agent whose backups are replicated offsite * Conversion is taking a long time, and files from the target folder are being replicated offsite * Can the conversion be canceled or can I prevent the files from being replicated RESOLUTION *…
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Backup Logs color codes
Question What do the different colors on the Backup Logs page mean? Answer Dark green = successful full volume backup Light green = successful incremental or differential volume backup Dark blue = successful full folder backup Light blue = successful incremental or differential folder backup Brown = successful verify…
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File copy from Acronis archive fails (times out) and prompts for password again
Problem * on a backup agent, you open an Acronis backup image by double-clicking on the .TIB file from File Explorer and entering the image password * you select some files/folders within the archive and try to copy to the original location or another folder outside of the archive * the file copy stops part way through,…
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Backup "verify install" fails due to invalid Windows temp folder
Problem * Backup agent install completes but Backup > Install/Remove page shows "verify failed". * Kaseya Agent service log (by default, c:\program files(x86)\kaseya\<server GUD>\agentmon.log) on target machine has "GetTempFileName() failed" error shown below 2015/03/04 14:48:33.492 [cbb0]: runProcessAsUser:…