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Backup failed – the backup wrapper failed to write a valid log file
Problem Backup fails with this error message: - Backup failed – the backup wrapper failed to write a valid log file Cause The "agent credential" user on the agent machine does not have sufficient permissions to run a backup. Solution 1) go to Agent > Set Credential page to check which user backups will run as 2) ensure it…
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Critical backup component is missing and failed to download
Problem I am getting below error in the Backup > Install/Remove page. "Critical backup component is missing and failed to download" Cause Acronis install files are not present on the Kaseya server (see below). Usually they are automatically downloaded soon after installing Backup module. The download may fail because of…
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Backup failed - Another shadow copy creation is already in progress
PROBLEM Backups fail with this error message: - Backup failed - ProtectCommand: Failed to execute the command. Step 'Backup' has failed. TOL: Failed to execute the command. The 'Backing up' command backs up the specified data to the specified location. Backup has failed. Failed to commit operations. Failed to create volume…
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"CD Recovery" boot media falsely reports image password incorrect
Problem * When attempting to restore a machine using Acronis boot media created using Backup > Recovery > CD Recovery function, the automated restore fails with error "Password for protected archive is incorrect". * The correct password is used, and the same password is accepted when the backup image is accessed from…
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Partition selection does not match archive contents
Problem Example 1 * on Backup > Schedule Volumes page, a disk is checked but one of its partitions is not - in the example below, the F partition (not checked) is on Disk 1 (checked) * all partitions on the selected disk are backed up, even the one that is not checked Example 2 * on Backup > Schedule Volumes page, a disk…
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Backup failed - This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms
Problem This error is logged when attempting backup from Kaseya: - Backup failed - Backup process could not start because of the following error: This implementation is not part of the Windows Platform FIPS validated cryptographic algorithms. at System.Security.Cryptography.SHA256Managed..ctor() at…
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Backup to NAS fails - Access to the file is denied - The specified network name is no longer available
Problem * Image Location is on a NAS device configured for SMB 2.0 support * Image Location test passes, but backup fails with below error Backup failed - ProtectCommand: Failed to execute the command. EnsureBackupInvariantsCommand: Failed to prepare the location for the backup archive. Access is denied. Failed to retrieve…
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Backup fails to complete - Backup Status page continually reports 95% estimated completion
Problem A backup fails to complete - Backup Status page continues to report 95% estimated completion long after expected completion time. Cause The problem may be caused by any of the following conditions: - * Acronis backup job has hung/stalled * Acronis backup job is taking longer than usual due to performance bottleneck…
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Backup process was interrupted and did not complete
Problem Backup fails - "Backup process was interrupted and did not complete" Cause The error may be caused by either of the following: - * the backup process was killed by a user or another application OR * Kaseya monitor set failed due to WMI error (in this case the backup is falsely reported as "failed" when it is…
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Verify Backup task hangs after scheduled backup job
Problem * Backup schedule is configured with "Verify Backup" option selected * a backup runs and completes successfully, but no verify has been logged * subsequent backup jobs log are skipped with this status - "backup skipped because backup was already running" Cause * Acronis has issued a Cancel/Retry prompt due to an…