-
Backup skipped because backup was already running
PROBLEM Backups keep getting skipped with warning "backup skipped because the backup was already running" CAUSE A backup or verify job was already running on the agent when the backup was scheduled to start. This may be because a previous job is taking longer than expected, or has "hung". RESOLUTION 1) Go to the Backup…
-
Offsite Synthetic backups fail to run if "limit sets" option is enabled on offsite server
Problem * Backup agent has "Synthetic Full" feature enabled in Backup schedule * Its backups are replicated to an Offsite Server with "Limit Sets" feature enabled * Only the first synthetic full backup runs. Subsequent jobs get stuck in the queue, as shown below Cause * the problem has been documented Solution * this…
-
Support for Advanced Format (4K-sector) hard disks
QUESTION Does Kaseya Backup support Advanced Format (4K-sector) hard disks? ANSWER Acronis Backup & Recovery 11.5 can back up hard disks with a sector size of 4 KB (known as Advanced Format disks), as well as traditional hard disks that have 512-byte sectors. Acronis Backup & Recovery 11.5 can recover data from one disk to…
-
Backup failed - Access is denied. Access to the file is denied
Problem * Image Location for a Backup agent is configured as a network share * Image Location test passes, but backup fail with an error like this: - Backup failed - ProtectCommand: Failed to execute the command. EnsureBackupInvariantsCommand: Failed to prepare the location for the backup archive. Access is denied. Failed…
-
Restoring backup image to Hyper-V virtual machine
Question How do I restore Acronis backup image (.tib) to a Hyper-V virtual machine? Answer Option 1 - converting backup image to Hyper-V 1) log into Kaseya VSA, browse to Backup > Image to VM and convert the backup image (.TIB file) you are trying for restore to a Virtual PC file type. Here is a document showing how you…
-
Kaseya Back up Cannot Access Tape Drives if There Is Symantec's Backup Exec Installed
Problem: You have Symantec's Backup Exec installed on a machine with a tape drive attached; The tape drive can only be accessed through Backup Exec. No Acronis or Microsoft product (e.g. NTBackup) can access the tape drive: Cause: Backup Exec takes exclusive control over the tape drive. Solution: As a workaround, uninstall…
-
Offsite Replication - "Limit Sets" feature is not applied correctly for Backup agents with Acronis v10.x and earlier
PROBLEM * Offsite Server is configured with "limit sets" feature applied * when replicating backups from agents with v10.x or earlier versions of Acronis, all Backup Sets that are saved in the image location are also saved on the offsite server (with "limit sets" enabled, only the latest set should be saved on the offsite…
-
Backup failed as the image location was not available
Problem * Backups fail with error message "Backup failed as the image location \\<server>\<folder>was not available" * Image location test fails Cause The backup process is unable to write to the Image Location Resolution Proceed as follows to isolate the issue: - 1) log onto the agent machine as the "agent credential"…
-
Backup fails - "Backup failed unexpectedly"
Problem * Backups fail with message "Backup failed unexpectedly" Cause * Acronis is no longer installed on the agent machine. Resolution * Schedule a new installation from Backup > Install/Remove page. * If installation fails, or cannot be verified, please refer to this KB article for further troubleshooting steps -…
-
Returning backup licenses from offline agents
Problem * an agent is no longer checking into the Kaseya server, but is still consuming a Backup license Cause * an agent must be on-line to complete removal of Backup client * if removal is submitted for an offline agent using Backup > Install/Remove page, the status will remain as "remove pending" or "verify pending" -…