/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .super-nav { display: flex; justify-content: flex-end; align-items: center; margin: 0 auto; max-width: 1264px; padding-left: 40px; padding-right: 40px; height: 40px; text-align: right; } .super-nav a { color: #34427c; margin-right: 20px; padding: 10px; text-decoration: none; } .super-nav a:hover, .super-nav a:focus { background-color: #f7f9fa; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 0; } .footer-image { background-image: url("/themes/kaseya/assets/images/footerImage.png"); height: 500px; background-repeat: no-repeat; background-size: cover; margin-top: -100px; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-main-content { background-color: #000; padding: 100px 0; } .footer .footer-col-title { color: #ffffff; font-weight: 700; font-size: 13px; padding-bottom: 10px; text-transform: uppercase; } .footer .footer-link { color: #9b9ca0; text-decoration: none; } .footer .footer-link:hover, .footer .footer-link:focus, .footer .footer-link:active { text-decoration: underline; } .footer-main-content .footer-link { padding-top: 10px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-main-content-row { align-items: flex-start; } .footer-bottom-content { padding: 10px; align-items: center; } .footer-col { padding: 0 3px; display: flex; flex-direction: column; } .footer-col-copyRight { justify-content: flex-start; color: #9b9ca0; flex: 1; display: flex; } .footer-last-col { flex-direction: row; } .footer-last-col .footer-link { padding-right: 10px; text-transform: uppercase; } @media screen and (max-width: 768px) { .super-nav { padding-right: 0; } .footer-image { height: 250px; } .footer-main-content { padding: 40px 0; } .footer .footer-col-title { padding-top: 10px; } .footer-row:not(.footer-main-content-row) { display: block; } .footer-col:not(.footer-main-content-col) { width: 100%; text-align: center; padding: 10px 0; } .footer-main-content-col { width: 50%; } .footer-last-col { flex-direction: column; } .footer-last-col .footer-link { padding-bottom: 10px; } } /*# sourceMappingURL=styles.css.map */ Ask the Community Groups

VSA Backup (KBU)

Backup (KBU)

Microsoft VSS Troubleshooting
PROBLEM Backups fail with VSS related issues. CAUSES Various reasons, usually Windows related. SOLUTION Kaseya does not provide technical support for Volume Shadow Copy Service (VSS), which is a Windows operating system component. If a Kaseya product issue is determined to be caused by VSS failure, the problem must be…
Backup failed - Process 'service_process.exe' has failed
Problem Backup failed - ProtectCommand: Failed to execute the command. Step 'Backup' has failed. TOL: Process 'service_process.exe' has failed. Cause The error may be caused by one of the following issues: - * Web Client service causes Acronis backup service to crash * backup destination has long initialization time. That…
Acronis Managed Machine service fails to start - logon failure
Problem 1) Backups failing and Backup Logs page reports the following: - Volume Full 7:26:59 pm 19-Jan-15 00:01:04 - Failed Backup failed - Failed to connect to Acronis Managed Machine Service. Failed to establish the local connection with Acronis Managed Machine Service. Make sure that the service is installed and its…
Verify or recovery of backup fails
Problem * a backup cannot be verified (where verify option enabled in backup schedule or attempted using Verify Images page) * errors encountered when trying to recover from backups Cause There are several possible causes: - * an individual backup image file was deleted from the image location, or file level corruption…
Mount Error: "Failed to Obtain the Backup Contents"
Problem: When attempting to mount a backup file via Acronis Manager, you get the following error: Or mounting the file via Windows Explorer fails to open the file. Solution: 1. Confirm that the logged-in user has local administrator privileges. 2. Confirm that the backup is not corrupted by confirming if the verifies were…
Acronis Managed Machine service fails to start - corrupt log database
Problem 1) Backups failing and Backup Logs page reports the following: - Volume Full 7:26:59 pm 19-Jan-15 00:01:04 - Failed Backup failed - Failed to connect to Acronis Managed Machine Service. Failed to establish the local connection with Acronis Managed Machine Service. Make sure that the service is installed and its…
Local Server status - "local server directory not found"
Problem * on Backup > Offsite Replication > Local Servers page, a local server has status of "local server directory not found" * no files are currently being replicated to offsite server Cause * the local server's replication sync "directory path" is not valid, or cannot be accessed by the agent credential account…
Kaseya Backup Exclusions: Acronis Folders to whitelist
PROBLEM You may get errors "The Backup process has failed to start" or "The backup process has been interrupted. No log file has been created". You could also receive various installation failure errors. CAUSE In some cases a security program or antivirus client blocks the functionality of the Acronis product. RESOLUTION…
Backup process fails because of missing .NET dependency
Problem Any of the following symptoms may occur: - 1) Backup client installation cannot be verified (but Acronis was installed successfully) 2) backups fail with this error Backup failed - No log file was collected for this backup event. It is likely that the Acronis process crashed. 3) errors are logged on the offsite…
WARNING: Unable to find the archive index. Assuming archive index is the same as the file index.
Problem * backup completed successfully, but this warning message is logged: - WARNING: Unable to find the archive index. Assuming archive index is the same as the file index. * Backup image is created, but "verify" or recovery tasks ran from Kaseya will fail with error "failed to find backup URI by the backup's ID" *…