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Offsite synthetic full backups do not run if folder and volume backups scheduled on same agent
Problem * a backup agent has both Folder and Volume backups scheduled * volume backups are replicated offsite, and have the "synthetic full" option enabled * after one successful cycle, subsequent synthetic full backups stop being processed on the offsite server * Backup Status page shows that jobs are queued, but not…
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Disk backup images no longer contain all the partitions shown on Schedule Volumes page
PROBLEM * on Backup > Schedule Volumes page, an agent is configured to back up a disk * recent backup images created by the agent do not contain one or more of the partitions that the Kaseya shows as belonging to the selected disk (for example, the E partition shown above) * backup logs may show a sudden, unexpected change…
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Backup client install fails - incomplete installer download
PROBLEM When installing Backup client (Acronis) to an agent: - - Backup > Install/Remove page prompts to reboot the agent - after reboot, status changes to "verify failed" - agent procedure log has the error shown below 12:47:49 pm 15-Dec-14 Finish Backup Installation *System* Script Summary: Failed THEN in step 4 12:47:49…
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Incremental backup processing failed
Problem * Backups from Acronis v11.x client(s) are replicated offsite, with "synthetic full backup" feature enabled. * After every synthetic full backup, the following error is logged for the first incremental backup in the new set: - Incremental backup processing failed for volBackup2.TIB in set 20141118 21.17.52 for…
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Backups fail with "No log file was collected for this backup event. It is likely that the Acronis process crashed"
Problem Backup fails and the backup log states: Backup failed - No log file was collected for this backup event. It is likely that the Acronis process crashed. Cause This may be caused by one of the following issues: - 1) there is a documented problem where the above error will always occur if there is no image password…
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"Last differential" backups log "Failed to parse archive index" warning if Max File Size is restricted
SYMPTOMS 1) Backup schedule is configured with "last differential" option 2) Max File Size is configured with restriction (for example 600Mb) 3) backups are successful, but differential backups log a warning message: - Volume Differential 3:02:55 pm 10-Jul-14 00:19:11 61.7MB Success Backup completed successfully - WARNING:…
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Mounting Acronis image is successful but no drive letter assigned
Problem When mounting an Acronis image from a volume backup, the user interface reports that the mount was successful, but no new drive letter is visible in Windows. The problem occurs on Acronis v11.5 agents when mounting from: - - the Kaseya web interface (Backup > Recovery > Explore Volumes page) - the Kaseya Backup…
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Offsite synthetic full backups stuck in queue (not running)
SYMPTOMS Synthetic full backups have completed on backup agent, but have not yet been executed on the offsite server. Backup Status page may show a backlog of queued offsite synthetic full backups. CAUSE When a synthetic full backup completes on a backup agent, an offsite synthetic full backup (OSFB) is queued on the…
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Resolving “orphaned” offsite synthetic full backups
Problem One or more Offsite Synthetic Full Backups (OSFB) is queued but never gets marked as “ready to go”. The prior dependent backup set has been completely or partially deleted. Cause Every OSFB is dependent on the last Backup Set. If a Backup Set, or any of its files, are deleted before the OSFB for the next set is…
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Manually seeding offsite replication data
Problem Offsite replication has too much data remaining to upload, and there is insufficient bandwidth available to complete replication in reasonable timeframe. Cause This situation may arise for one of the following reasons: - - synthetic full backups are enabled, but there is insufficient bandwidth available to…