When running a image location check for about 60 computer at the same time, 75% return "Bad Path" while other succeed.
KB#: KKB000009 Question When running a image location check for about 60 computer at the same time, and all with the same UNC path (for both folder and volume path). 75% return "Bad Path" while other succeed. Running the check again will show that computers that succeed a second ago now return "Bad Path" and other that…
This machine does not have enough local hard drive space to copy backups sets for a synthetic full backup
SYMPTOMS Backup log reports one or more of the following warnings: - * This machine does not have enough local hard drive space to copy backups sets for a synthetic full backup. As such, synthetic full backups will be performed over the network, which may decrease reliability. * This machine does not have enough local hard…
When should the “Enable VSS support” option be enabled?
KB#: KKB000532 QUESTION When should “Enable VSS support” option be enabled in Backup > Schedule Volumes or Backup > Schedule Folder page? ANSWER About VSS Shadow Copy is a is a technology included in Microsoft Windows that allows taking manual or automatic backup copies or snapshots of data, even if it has a lock, on a…
Troubleshooting backup failure
KKB000839 SYMPTOM Backup fails CAUSE There are many possible causes, including: - * disk error/corruption on the source machine * error writing to image location (such as network fault or folder permission problem) * Acronis or Kaseya software fault * Microsoft VSS (volume shadow copy services) fault To isolate the exact…
Mounting an image with ABR10 client takes a long time (up to 15 mins)
SYMPTOMS Mounting a backup image (.tib file) using Explore Volumes function or Kaseya Backup Local UI takes up to 15 minutes on Backup clients running ABR10. This is much longer than it took with previous versions (Acronis v9.x). CAUSE The exact cause is unknown. The problem usually affects backup sets which are on a…
Backup failed - Backup process could not start because the Acronis registry key is missing
PROBLEMBackup log reports "Backup failed - Backup process could not start because the Acronis registry key is missing". CAUSEThe Acronis client has been uninstalled or the installation is corrupt. SOLUTIONSchedule a new installation of the Kaseya Backup client using the Backup > Configure > Install/Removefunction. This…
Correcting No files found or server has yet to communicate with the VSA
KB # KKB000771 SYMPTOM When I visit the Backup > Backup > Backup Status page, I see the following status indication for several of my offsite & local servers: "No files found or server has yet to communicate with the VSA" When I visit the Backup > Offiste Replication > Offsite Servers page and look at the 'Status' column,…
Changing the maximum number of concurrent Acronis Backup .msi installation downloads
Question In Kaseya Backup how does one change the maximum number of concurrent Backup installation downloads to targeted agent endpoints? Answer Visit the Backup > Backup > Schedule Volumes page. Visit the Backup > Backup > Schedule Folders page. Here, hover over the Synthetic Full icon and press the ALT key and click as…
Can Kaseya's BUDR module backup open files and folders, such as PSTs?
KB#: KKB000529 QUESTION Can Kaseya's BUDR module backup open files and folders, such as PSTs? ANSWER Yes. Kaseya uses a technology that allows the backup of files while they are being used and are locked by applications such as Outlook. MORE INFORMATION APPLIES TO BUDR
Using BUDR/KBU Synthetic Local Consolidation
KB # KKB000772 Question I want to setup my BUDR-based agent machines and offsite server machines that have synthetic full support enabled to utilize the local consolidation options that BUDR offers. This will prevent the network consolidation method that can cause the following errors: Failed to perform the archive…