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Cloud Backup installation fails with error 1603
Problem When installing the Cloud Backup (KCB) agent the installation fails with Error 1603. Cause The causes can be multiple: 1. Creating the Acronis user failed on the Domain. 2. A previously attempted installation failed, or the backup agent did not uninstall cleanly. 3. Firewall settings prevent the agent from…
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KCB Installs fails with status "Removed by User" or "Install Failed"
Problem: KCB Install fails with status "Removed by User" or "Install Failed" Resolution: Note: If the OS of the machine is Windows 2003 Server or Windows XP then it is not supported. Please follow below steps to fix this issue: We need to run the Acronis Cleanup utility to remove the remains of Acronis Product on the…
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Cloud backup doesn't allow VM agents because it detects the agent as a physical machine
Problem When trying to install Cloud back up agent on a VM, it won't let you install as the agent is being reported as a physical machine. Cause Audit when ran against the machine, it detects it as a physical machine for some reason. Checking locally on the machine indeed tells you it is a VM. Resolution Run the Rest Audit…
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How to Turn On/Off the Acronis Business Notifications during a Maintenance?
What are Business Notifications? Business notifications are separate from backup status emails and are designed to be helpful for business operators and other responsible managers. You can enable or disable business notifications for any given account in Acronis Backup Cloud. When enabled, business notifications will be…
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License Type in Kaseya Cloud Backup.
Question: How does the Kaseya Cloud Backup module consider a license as a VM, Workstation or a Physical Server? Answer: This module picks up the machine hardware details from the "System Information" section under Audit > Machine Summary:
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Agents are Missing from 'Cloud Backup > Show > Machines'.
Issue: Agents are missing under "Cloud Backup > Show > Machines". Resolution: Please follow the below steps: * In the VSA, navigate to "Cloud Backup > Configuration > Backup Groups" * Here choose the Machine Group you'd like to add * Click the Create button at the top * Choose the drop-down and select the default one…
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Unable to login with Acronis credentials
Problem: When accessing Backup groups an error message pops up - "Unable to login with Acronis Credentials". Cause: This error appears when the Acronis credentials are not set. Solution: Follow below steps to add the Acronis Credentials: Navigate to Cloud Backup > Configuration > Settings > Add Acronis Credentials
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Restoring Active Directory Data from Acronis Cloud Backup
QUESTION The Acronis Agent for Active Directory allows Active Directory data to be restored without causing a USN rollback. It does not allow granular backup and restores of Active Directory objects and thus a full restore is needed. How do I regain utility of Active Directory utilizing a restore from Acronis Cloud Backup?…
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Cloud Backup Using a Local Folder
Problem You would like to backup to a local folder, like another logical disk. Solution When managing Kaseya Cloud Backup devices you will find that the majority of the management and monitoring can be found using the right menu. From this interactive menu you may construct your own Backup Plan for the device currently…
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Cloud Backup Using a Network Folder
PROBLEM You would like to backup to a local storage network, like a NAS. SOLUTION This articles assumes that you already have registered in the Acronis portal, and have placed the credentials on the VSA as well. Once, you have gotten the agent installed on the machine, and are able to view it on the portal please follow…