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Acronis Backup Cloud Agent fails to re-install due to pre-existing user
PROBLEM Acronis Cloud Backup agent will fail to install on the endpoint with the following error showing up in the logs, MSIGEN:CreateNewUser: LocalUserAdd failed with error '1313720'. CAUSE A previous install or failed installation of the Acronis agent created a local account on the endpoint and is preventing new accounts…
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Acronis Backup Cloud Software saying incorrect username and password
Issue: The Acronis Backup Cloud Agent is indicating my username and password is not correct Resolution: Verify the URL of your backup cloud server and the server that the Acronis Backup Client (ABC) Agent is pointing towards. Step 1: How to verify url of your backup cloud server: Check the URL of the browser when you login…