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End-of-life notice for Kaseya Data Backup (KDB)
As part of our ongoing modernization of the VSA platform and its integration eco-system, we are announcing end-of-life (EOL) for the Kaseya Data Backup (KDB) module in VSA. * This module was first released in 2010. * New sales were discontinued on December 31st, 2019 * Additional licenses for existing customers will no…
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Error message "there was an error trying to delete" when trying to delete data using Manage function
Problem When trying to delete stored backup data using Data Backup > Manage page, this error is displayed - "there was an error trying to delete". Cause There is already a backup or restore job running on the target agent. Resolution Perform the deletion when there is no backup or restore running. Applies to Kaseya VSA…
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Scheduled backups no longer run if VSA user that submitted the schedule is deleted
Problem If Kaseya VSA user that scheduled a backup in Data Backup module is deleted, the backups no longer run (even though they appear to still be scheduled). Cause The problem has been documented. Solution Backup must be rescheduled by an existing user (this will not affect existing backed up data). Applies to Kaseya VSA…
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KDB - Error! BackupFailedToStart: Connection to the server could not be established
Problem Data Backup (KDB) logs this error when trying to back up an agent: - Error! BackupFailedToStart: Connection to the server could not be established. And the Private Storage Server logs (located under the working directory of the PSS server) shows the following error: An attempt was made to access a socket in a way…
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Backup failed - "The agent stopped communicating with the server for more than 10 minutes"
Problem Backup fails with error message: - The agent stopped communicating with the server for more than 10 minutes Cause Backup will fail with this message if the agent is unable to communicate with the Kaseya server web interface for 10 minutes. In some cases, the agent may still be on-line, because agent check-in uses a…
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Restore page shows "no backups available to restore" when attempting to restore offline agent with completed backups
Problem * when trying to restore an offline agent using Kaseya Data Backup (KDB), the Restore page reports "There are no backups available to restore from this machine" * log history for the offline agent shows backups with completed status Cause The restore target agent has a corrupt copy of the backup database from the…
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Data Backup logs consume too much disk space on Kaseya server
Problem Kaseya Data Backup (KDB) stores success and exception logs for each backup in the following location on the Kaseya server: - * c:\Kaseya\UserProfiles\<agentGUID>\Audit\KOB\kob_success_<timestamp>.log * c:\Kaseya\UserProfiles\<agentGUID>\Audit\KOB\kob_exception_<timestamp>.log (where <agentGUID> is the GUID of the…
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KDB - BackupFailedToStart: There was an error with the agent database
Problem Data Backup (KDB) logs this error when trying to back up an agent: - Error! BackupFailedToStart: There was an error with the agent database. Cause KDB backup database on the agent machine is corrupt. Resolution 1) on the agent machine, locate the Kaseya Agent installation directory - by default, C:\Program Files…
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KDB - backup logs exception "connection to the server could not be established"
Problem * backup logs status "completed with exceptions" * exception log includes this entry - "connection to the server could not be established" * the backup did not run to completion (clicking on the "completed with exceptions" hyper-link in Result column shows that fewer files were processed than the number showing in…
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Data Backup agent "install failed"
Problem * after trying to install Data Backup to an agent using Data Backup > Configure > Install/Remove page, Installed column shows "Install failed" Cause * there may be no Data Backup agent licenses available * to check this, go to System > Server Management > License Manager, click on Licenses tab, and check if "used"…