/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .super-nav { display: flex; justify-content: flex-end; align-items: center; margin: 0 auto; max-width: 1264px; padding-left: 40px; padding-right: 40px; height: 40px; text-align: right; } .super-nav a { color: #34427c; margin-right: 20px; padding: 10px; text-decoration: none; } .super-nav a:hover, .super-nav a:focus { background-color: #f7f9fa; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 0; } .footer-image { background-image: url("/themes/kaseya/assets/images/footerImage.png"); height: 500px; background-repeat: no-repeat; background-size: cover; margin-top: -100px; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-main-content { background-color: #000; padding: 100px 0; } .footer .footer-col-title { color: #ffffff; font-weight: 700; font-size: 13px; padding-bottom: 10px; text-transform: uppercase; } .footer .footer-link { color: #9b9ca0; text-decoration: none; } .footer .footer-link:hover, .footer .footer-link:focus, .footer .footer-link:active { text-decoration: underline; } .footer-main-content .footer-link { padding-top: 10px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-main-content-row { align-items: flex-start; } .footer-bottom-content { padding: 10px; align-items: center; } .footer-col { padding: 0 3px; display: flex; flex-direction: column; } .footer-col-copyRight { justify-content: flex-start; color: #9b9ca0; flex: 1; display: flex; } .footer-last-col { flex-direction: row; } .footer-last-col .footer-link { padding-right: 10px; text-transform: uppercase; } @media screen and (max-width: 768px) { .super-nav { padding-right: 0; } .footer-image { height: 250px; } .footer-main-content { padding: 40px 0; } .footer .footer-col-title { padding-top: 10px; } .footer-row:not(.footer-main-content-row) { display: block; } .footer-col:not(.footer-main-content-col) { width: 100%; text-align: center; padding: 10px 0; } .footer-main-content-col { width: 50%; } .footer-last-col { flex-direction: column; } .footer-last-col .footer-link { padding-bottom: 10px; } } /*# sourceMappingURL=styles.css.map */ Ask the Community Groups

VSA Data Backup (KDB)

Data Backup (KDB)

Restore page shows "no backups available to restore" when attempting to restore offline agent with no completed backup
Problem * when trying to restore an offline agent using Kaseya Data Backup (KDB), the Restore page reports "There are no backups available to restore from this machine" OR only old restore points are available * log history for the offline agent show that some files were backed up since the last available restore point,…
High RAM utilisation on KDB private storage server
PROBLEM The following symptoms occur on a KDB private storage server: - * Available memory is almost exhausted. * The system file cache consumes most of the physical RAM * There is a continuous and high volume of cached read requests to the hard disk Rebooting the system temporarily resolves the issue, but RAM usage…
Collect KDB logs for support
QUESTION How do I collect Kaseya Data Backup Logs ANSWER Please go to the page below and at the end of the Agent Name Alt+LeftClick > Data Backup > Backup > Status * What you will then see is an 'uploading logs' status in a pop up - When it is finished you will have a link to download the logs - it will download the…
How can I move the KDB private storage server (PSS) to a different computer without losing current backup data?
QUESTION How can I move the KDB private storage server (PSS) to a different computer without losing current backup data? ANSWER The backup data will be maintained so long as the agent GUID and the storage location do not change. Use the following steps to achieve this: - 1) go to Agent > Delete function and uninstall the…
Including/Excluding Files and Directories in KDB
QUESTION How do I include / exclude Files and Directories in KDB? ANSWER KDB uses the following order of precedence for including and excluding files and directories. The lower the number, the higher the priority. Type of Profile Entry Precedence priority Include File 1 Exclude size > X 2 Exclude File Type* 3 Exclude File…
How do I activate the KOB Billing process?
QUESTION How do I activate the KOB Billing Process? ANSWER 1. You will need to have access to your Kaseya Customer Portal account. The portal is located at https://portal.kaseya.net. Accounts can be requested from the portal if not set up yet. Kaseya Customer Service can help answer Portal activation questions if…
How to back up and recover KDB private storage servers
QUESTION How to back up and recover KDB private storage servers, to ensure that client backups can still be restored after a system crash or hardware failure. ANSWER - Backups As a minimum, the "storage location" must be backed up. This is the directory or LAN share containing the raw backup data, and regular backups…
Where are the KOB Log Files stored?
KB#: KKB000522 QUESTION Where are the KOB Log Files stored? ANSWER KOB Log files are stored on the agent (the computer against which KOB is running the backup). The files are: PC: C:\Program Files\Kaseya\<GUID>\ (where <GUID> is based on the KServer License ID) * OnlineBackup.log * FileSelectionService.log Mac:…