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Unable to See Any Networks under 'Discovery > By Network'.
Issue: When we navigate to Discovery > Networks > By Network we are unable to see any networks even though there is no filter set. Note: When we have a filter set than we would be able to see the networks as per the filters: Resolution: To resolve this, simply navigate to the System module > Preferences page; on here click…
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Remove Domain from Domain Watch
Question How to remove a domain from Domain watch Answer : If you are not using Domain Integration with Kaseya and you want to remove the domain to appear under Discovery > Domain Watch, then follow below steps to remove domain from Domain Watch : Step 1: Go to Discovery > Domain Watch > select the Domain (you want to…
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Deep Scan Stuck with no Scan Process
PROBLEM Run a scan on a Discovery Network, Deep Scan will get stuck with no "percentage complete" status and no error code. When you check the @MsgQueOut folder in the working directory you can see the XML files generated. Possible Cause While Deep Scan can get stuck for a number of variables, one of the possible reason is…
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Discovery deployment error for MAC: Target refused login. Is remote login enabled?
PROBLEM: Discovery deployment on Mac machine fails with following error: Target refused login. Is remote login enabled? CAUSE: You are getting this error because remote logging is disabled on the Mac. What is remote logging? Remote Login is a feature in Mac OS X’s Sharing preferences that allow remote users to connect to a…
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Agents deployed through domain watch cannot be deleted
PROBLEM Agents that where deploy through Domain Watch in discovery are deleted but after the endpoints are restarted the agents return CAUSE When agents are deployed through Domain Watch its done with an automatically created GPO that every time the endpoint is restarted if an agent does not exist the GPO creates one.…
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Domain Users Receive Bad Password Error After Password Update in AD
PROBLEM - After updating user passwords in AD users cannot login to the vsa CAUSE - Full synchronization has not run since the update or there is no policy assigned to the user stopping Discovery from harvesting new passwords RESOLUTION 1) Discovery --> Domain Watch --> Select Domain where users are --> Schedule and Status…
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Discovery : What is the difference between MachAudit and NMAP_Probe ?
Question: What is the difference between MachAudit and NMAP_Probe Probe Type? Answer: Probe Type refers to the way the machine was discovered. From http://help.kaseya.com/WebHelp/EN/KDIS/9000000/index.asp#10619.htm NMAP Probe - The standard method of discovering a device on a network, using the Discovery module. If you see…
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How can I see in VSA that I am licensed for Kaseya Directory Service Feature Set required in discovery domain watch?
Problem: How can I see in VSA that I am licensed for Kaseya Directory Service Feature Set required in discovery domain watch? Solution: Directory Service Feature Set is advanced, specialized functionality that is typically hidden in the basic discovery module. The basic discovery module must be installed and the Directory…
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VSA users using AD login configured from discovery are unable to login
Problem: Discovery users are unable to login with below shown error Error: "This user appears to be out of synch with the domain. Please contact your administrator to trigger a harvest of domain users." Solution: 1. Please log into the vsa using your local admin account 2. Please browse to discovery>domain watch>select the…
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Discovery: Issue harvesting AD
Problem Even the probe is installed and schedule is configure, discovery doesn't seem to be harvesting properly Solution 1. Verify you have The Directory Services Feature Set (http://help.kaseya.com/WebHelp/EN/KDIS/1000000/index.asp#11058.htm) 2. If you don't have Discovery Services, verify the probe is installed in the…