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Devices With No Available Deployer Agents
PROBLEM: Receiving the error message "Devices With No Available Deployer Agents" when trying to deploy an agent via Discovery > Networks > Discovered Devices - Grid View. CAUSE: The error is referring to no agent been set as the Designated Deployer Agent. SOLUTION: Assign an agent that is on the same network as the…
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After running Lan Watch Scan , some of the devices shows "unknown"
Problem After running Lan Watch Scan , some of the devices shows "unknown" Cause There is an application/program or condition that prevent the Nmap.exe to scan the devices thus providing the result of "unknown device" Solution * Rename the device type or the device name , navigate to Discovery Grid > Select…
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What rights must an AD User have when installing a domain probe on an Agent
Question: What rights must an AD User have when installing a domain probe on an Agent Answer: Discovery requires a domain credential authorized to perform the following types of updates: * Create a GPO for the purpose of storing Kaseya install packages * Reset a password * Enable or disable a user account Note: A domain…
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Unnamed network in Discovery> Lan Watch by Network page
Question Why do I see an Unnamed network in Discovery> Lan Watch by Network page? Answer
The “Unnamed” networks is a auto-generated network name which is set until a meaningful name is assigned on these networks. This is automatically generated when you enable the Network Automatic Harvest in the Discovery>Administration>…
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How to Delete a Network in Discovery ?
Question How to Delete a Network in Discovery ? Answer To delete a network you will have to delete/remove the device from the network : 1. Navigate to Discovery > Networks > Discovered Devices; Grid View 2. Filter by network or group 3. Select and delete the devices using the DELETE icon 4. Navigate to LAN Watch by…
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Domain Watch Probe Change Credentials
Question - How do I change the password for the credentials that were used when when installing a Domain Watch Probe Answer - You can update the credentials under the Probe Deployment tab in Domain Watch and then click on the 'verify and set credential' button to apply these. > Discovery > Domain Watch - select the domain…
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LAN Watch Deployment fails with error No Managed File, no content found
QUESTION I am trying to scan my network using Kaseya Discovery but the LAN Watch Deployment procedure fails with error No Managed File, no content found. ANSWER It appears the Kaseya Server is missing this folder. Please unzip the attached file and place it in the location indicated in the error message: <Kaseya Server…
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Unable to run Discovery LAN Watch - Status "Errored"
QUESTION When running a Discovery LAN Watch, the message “Errored” is shown: When reviewing the Discovery probe’s Agent Procedure Logs further, the Quick Scan procedure fails in Step 17. ANSWER Discovery LAN Watch uses a known network scanner that some AV/Security software automatically blocks and prevents execution unless…
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How can I run a manual instance of LAN Watch to troubleshoot agent install issues?
· QUESTION How can I run a manual instance of LAN Watch to troubleshoot agent install issues? · ANSWER After scanning the LAN using LAN Watch you have entered apparently valid credentials and used a valid package to install agents on machines. Some have come back with obvious error messages, e.g. wrong username and…
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AD Deployment-based Agents not updating properly since upgrading to a newer VSA version
* SYMPTOM AD Deployment-based Agents not updating properly since upgrading to a newer VSA version. There are now two Agents viewable for one machine. It is unknown how this occurred. * CAUSE The currently applied AD-based KAgentDeployment policy is an older-based policy w/ older Windows Agent installation file components.…