EMM: How do I obtain and view Audit info and device logs?
Question: How can I obtain and view Audit info and device logs? Answer: In order to view the audit info or device logs, please follow below steps: * Navigate to Mobility > Devices * Select the device and choose Run Audit or Get Logs from the Audit drop-down as shown in below screenshot: * Once you see the process complete…
EMM: How often the devices check in?
Question: I am using Mobility module and would like to know how many times does a device check in? Solution: Depending on the security group that you have applied to the device, you will expect that the check in will be as follows Low Security Policy - 7 min Medium Security Policy - 5 min High Security Policy -3 min…
EMM: Error when trying to install app "the new MDM payload does not match the old payload"
Problem: When trying to install EMM apps on iOS device, it gives error "The new MDM payload does not match the old payload" Cause: You may have old MDM profile still assigned to this device Solution: When you removed the KMDM agent from the device, please verify if you removed the KMDM profile from the General Settings? If…
EMM - Device Tracking is not working
PROBLEM Can not get location tracking for devices to work and show. RESOLUTION Tracking must be enabled through the Devices page. Please refer to screenshot below. 1- Go to Mobility > Devices page on your VSA. 2- Select the device you would like to enable tracking on. 3- Select the Tracking dropdown menu as shown in the…
Can I load standalone APK files on to Android devices with EMM in R9?
QUESTION Can I load standalone APK files on to Android devices with EMM in R9? ANSWER Currently, APK files are not supported. Apps must be installed via the Google Play Store using a URL.
EMM: How to Troubleshoot AD Integration Issue in Mobility using Apache Directory Studio?
Problem: How to troubleshoot AD integration issue in Mobility using Apache Directory Studio? Cause: When onboarding a customer in EMM, the AD integration could fail due to various reasons. This could include LDAP port issue, incorrect or unavailable IP address, incorrect security context, incorrect credential, improper SSL…
EMM: AD Integration fails with error message "Unable to calculate Domain name from search Base"
Problem: AD Integration fails with below shown error message in c:\kaseya\logs\services\directory-webservice.log INFO [2015-03-10 06:53:12,441] com.kaseya.directory.web.resources.OrganizationResource: Received request for test directory resource with key 1,21371661792152351123814592 ERROR [2015-03-10 06:53:12,515]…
EMM AD Integration Fails With Error: 'Invalid bind credentials received'.
Problem: EMM AD integration fails and you have already verified the instructions here. * C:\Kaseya\Logs\Services\directory-webservice.log has following entry: ERROR [2015-03-09 22:56:52,649] com.kaseya.directory.web.exception.mapper.InvalidCredentialsExceptionMapper: Received invalid credentials !…
EMM:What is the proper way to uninstall Kaseya MobileManage application from an android Device?
Question: What is the proper way to uninstall Kaseya MobileManage application from an android Device? Solution: During the installation of Kaseya MobileManage app, you are required to activate device administrator for the app. Please follow below steps to uninstall Kaseya MobileManage app properly 1. Navigate to…
EMM - How to re-sync the AD email address
Problem: I changed my email but the old email is still displayed after I did a re-sync. How do I change it to the new email ? Resolution: We have a workaround that will change the email address after a re-sync 1. Log-in to your AD instance and search for the user 2. Delete the user 3. Re-Sync with your AD on Mobility 4.…