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Using Data Warehouse API in Microsoft PowerBI
Microsoft PowerBI is a powerful business intelligence software. VSA Data Warehouse API uses OData format to send data and PowerBI has native support for such data sources. In the article we will walk through the process of adding data source and creating a simple report. The below instruction relies on the desktop version…
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Installing Microsoft reporting service SSRS on existing VSA server OR InteropServices.COMException (0x8007052E):Logon failure Error
Problem: SSRS is configured when kinstaller.exe installs the VSA. You will need to manually configure Microsoft Reporting Service (SSRS) when installing on an existing VSA server. When switching to SSRS from Kaseya reporting service you receive this error; InteropServices.COMException (0x8007052E):Logon failure You need to…
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The Kaseya Reporting Server Service does not Start and/or Stops Immediately after Starting it.
Problem: The Kaseya Reporting Server service does not start and/or stops immediately after starting it. Cause: If the server is migrated from one app server to another, and the reference of the old app server is not cleared properly on the DB, it might show the duplicate services from both the servers: SELECT * FROM…
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When Using the Kaseya Reporting Services engine, Charts are not Displayed Correctly.
Problem: When using the Kaseya Reporting Services engine, charts don't display correctly, no 3D / values, etc. I.e.: Cause: This is happens with the Kaseya Reporting Services engine, but not with SSRS. You can confirm which reporting engine is in use via "System module > Configure page": Workaround: Switch to SSRS to get…
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Reports fail with error: "The remote name could not be resolved: 'kserver'"
Issue: Running reports in the VSA fails with error: There was an error during the render phase of the report generation. There was an error generating the document <Report Name> There was an error generating the document PC Inventory Report The remote name could not be resolved: 'kserver'. Cause: This is happening because…
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Graphs lose their color when the report is printed to PDF.
Issue: When the report is printed to PDF, graphs lose their color. When Users run the report and save it as PDF, the background color of the graph is lost: Cause: This happens when the "Background graphics" option is not enabled in the browser via Settings > Print or Ctrl+P Fix/Workaround: * In Chrome: Enable printing…
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How to change company logo in the Executive Report
Question: How to change company logo in the Executive Report. Answer: Follow below steps to change the company log in Executive Report: 1. Go to System > Server Management > Configure page in the VSA. 2. Click the Change Reporting Config... button to open the Report Configuration dialogue. 3. Click on the Edit button at…
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KAM Threats Status Legend in Reports
PROBLEM : When running a report using the datasets Security Center AM Threat Statistics, and the Security Center AM Threats you get a number rather than the actual threat status you would find on the Anti Malware > Detections page. SOLUTION : Here's the legend for each of the status numbers and what they mean : 0 =…
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Decrypt the symmetric key Report error
Error Message: There was an error generating your report. Please refer to item ------------ for additional diagnostic information. There was an error during the render phase of the report generation. There was an error generating the document Software Applications Installed (Superfish) There was an error generating the…
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Report for number of machines with installs
QUESTION How to create a report for the number of machines with applications installs ANSWER When needing a report that shows the number of machines with anything installed you can follow these steps with appropriate modifications. 1- Info Center > Report Parts will give you a preview of datasets that can be used in…