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KAV Threats Status Legend in Reports
PROBLEM : When running a report using the datasets Security Center AV Threat Statistics, and the Security Center AV Threats you get a number rather than the actual threat status you would find on the Antivirus -> Threat Detections page. SOLUTION : Here's the legend for each of the status numbers and what they mean : 0 =…
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Executive Summary Report Failing with a 401 Error
Problem Executive Summary reports fail with the following error "The remote server returned an error: (401)". If you open the diagnostic file, it will look this this: Solution 1- Go to system tab > Configure page 2- Scroll towards the bottom of the page and click on the gray button "Change Reporting Config" 3- Once the…
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How To Enable Remote Errors in Microsoft Reporting Services
Question: A report fails with a generic error asking to enable remote errors for more information Exception: An error has occurred during report processing. ---> System.Exception: For more information about this error navigate to the report server on the local server machine, or enable remote errors Answer: Remote Errors…
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Modifying the Execution TimeOut Setting in Microsoft Reporting Services (SSRS)
SYMPTOMS You are using Microsoft Reporting Services and one of your reports are failing with a time out error. One common example: report fails when running against one specific organization, machine group, or view CAUSE These timeout issues can be caused by having a report that can potentially pull hundreds or thousands…
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Why can't I find the Windows Add / Remove Programs Report?
Question: Why can't I find the Windows Add / Remove Programs Report? Answer: The name of the report has been changed. The report is now in "Software - Software Applications Changed"
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How do I create a filter for domain/workgroup computers?
KB#: KKB000202 QUESTION How do I create a filter for domain/workgroup computers? How to create view filters based on domain/workgroup data from machine info (W/D/DC) ANSWER 1) in the Machine/Group filter bar, select <no view> and click the Edit button 2) click Save As and create a new filter 3) select "Advanced Agent Data"…
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Why do I receive an ASP error when exporting reports?
KB#: KKB000673 QUESTION Why do I receive an ASP error when exporting reports? Customer receives the following error when they try to generate a large machine summary report and export to a excel file: - ------------------------------------------- The page cannot be displayed There is a problem with the page you are trying…
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Report output to Excel format generates exception errors
KB# KKB000999 QUESTION When I try to generate large reports with output in Microsoft Excel format, you get an error. Other output formats work fine and smaller Excel output reports also work fine. The error looks like this: There was an error generating your report. Please refer to item 980904893847603 for additional…
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Reports Fail with HTTP 404 Error
Question: Reports fail with: HTTP 404 error Answer: This error may or may not be related to reporting services. A good way to test is the following: 1. Go to system tab > Configure page 2. Click on "Change URL" 3. Once the box opens up, click on the "Test" button If the test does not fail with an HTTP 404 error, then this…
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When should I use Kaseya Reporting Service vs MS SQL Reporting Service?
Question I would appreciate some guidelines regarding when I should turn on / off the use of the Kaseya Reporting service. When should I use Kaseya Reporting Service? When should I use MS SQL Server Reporting Service (SSRS)? Answer Here are some guidelines: * If SQL is installed on separate box, use SSRS to remove the…