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EMM: How to remove a device from one VSA and register it with another VSA?
Problem: When I'm trying to register a device, it gives me an error suggesting the device has already been registered. Cause: If in past, you had installed Kaseya EMM apps using an invitation received from a Kaseya Server, the device would be registered with that KServer instead. Now, if a manual uninstall is done and a…
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MDM - Tracking location is not pulling any data
Problem On KMDM, when I go to either "Locate Multiple Devices" or "Track a Single Device" and I click on "Start Tracking" I don't see any data populate on the screen, I just get a blue screen Resolution You need to make sure that "Device Tracking" is enabled on the agent. Once that is confirmed, refresh the page that you…
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Cannot add a device via text message
KB# - KKB000831 QUESTION I am encountering difficulties adding a device via text message. Am I missing something here? ANSWER Ensure that the SMS text messaging features on the phone are activated and properly receive text messages. From here, there are particular cases encountered in which adding text messages are delayed…
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Uninstalling KMDM Agents
KB# - KKB000837 Question - I have installed KMDM mobile agents on my iOS & Android devices. I need to remove them now. How do I do this? Answer - This can be done via these methods: Within the Mobile > Operations > Device Status page in the Kaseya VSA: OR Then follow the below device-specific steps to fully delete the…
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KMDM and device battery life concerns
KB# - KKB000834 Question - With KMDM Mobile Agents running on my Devices, how is battery life used? Answer - A number of factors that will impact device battery life as follows: - If tracking is turned on. If tracking is turned on, then the GPS will be powered on until tracking is turned off. Device profile settings such…
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MDM Certificate Expiration for iOS Devices
Note: This applies only to devices registered before June of 2013 BACKGROUND Kaseya leverages the Apple Provisioning server in order to manage iOS (iPad, iPhone) devices through the Mobile Device Management (MDM) function. In order to authenticate the communication between Kaseya and the device, Apple uses a certificate…
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"Offline" status in MDM app
KB#: KKB000949 The 1.1 version of the Kaseya app includes a notation of "Offline" or "Online" within the app. This status indicates the device's ability to communicate via Session Initiation Protocol (SIP), which is the new preferred method of communication between the Kaseya MDM infrastructure and the mobile device. When…
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KMDM and VSA Port Usage
KKB #: KKB000874 Question: Does KMDM work with VSA's that are configured to communicate over the web using something other than port 80 or 443 (ie.: <VSA>:8080, etc...)? Answer: In VSA version 6.2 KMDM will only work with VSA's set to perform web-based communication (not computer agent-based communication) over ports 80…
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Gathering Logs in KMDM
Question: What logs are available in the Kaseya Mobile Device Management (KMDM) module? How do I gather them? Note: If the below iFrame embedded doc does not resolve or asks you to sign in, clear your web browser Google cookies & cache/data and/or use another browser, and optionally try to load this…
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KMDM Lost Devices
KB# - KKB000835 Question - What does KMDM provide for lost mobile agent devices? Answer - The following is provided presently: A - Mark device as lost: Marks the device as lost in the DB. This is only used in conjunctions with Alerts if the device checks in. B - Mark device as found: Removes the lost flag and queues a stop…