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Getting an Alert when an Agent checks in for the First Time.
Problem: I would like to receive a notification when an agent first checks into the VSA. Where do I enable this option? Resolution: Via Monitor > Alerts you'd have to select the New Agent Installed alert function from the drop-down menu. On this page you can manage the email(s) you'd like to get alerts sent to when a new…
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What is rundll32.exe?
Question What is rundll32.exe? Answer The rundll32.exe application is a native Windows application used to launch the shared .dll files. The process itself is harmless and is a regular part of the Windows operating system. The reason that multiple instances may appear on your agent machines is because the rundll32.exe…
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How do I monitor a Windows Event?
Question How do I monitor a Windows Event? Answer To monitor a Windows event, you would need to create an Event Log set in the Monitor module. To do this, you would need to collect some data from the event you want to monitor. Let's use the following event as an example: Listed in the box, there are 4 pieces of information…
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Can I change the Event log collection settings on a per machine basis?
QUESTION I have some machines that I would like to collect 30 days of event logs, but other machines that I do not want to collect any event logs for Is there any way to selectively change the event log settings for these different machines. ANSWER The Event log collection settings Agent Tab -> Event Log Settings Page (top…
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Agent Offline and other alerts are not generated
PROBLEM You find that various alerts including "Agent Offline" alerts are not generated CAUSE This is often caused by a background job called "Email Notify" hitting an error and failing to complete WORKAROUND / SOLUTION 1. log in to the kaseya server desktop (windows) 2. load a browser and enter…
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Best Practice: Disabling Alarms During Maintenance
Question Why do I get a flood of alarms and/or emails after a maintenance period or KServer reboot? Answer Alarm generation, by default is always enabled so you do not have to configure anything when you start receiving alerts using Kaseya. However, some alerts, such Agent Status alerts, rely on the connection between the…
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Agent Offline Status Emails Taking Longer Than Expected
Problem Agent offline status emails taking longer than expected. The check-in time is set to 2 minutes but the alarms are getting generated after 5 minutes.Cause Offline Alert (Behind the scenes) On the Agent monitoring UI: Agent has not checked in for _______ Min, Rearm alert after ___________ There seems to be a little…
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Performance counter alarms are delayed.
Problem Although a performance counter monitor set is configured to create an alarm after 1 minute the alarm is generated much later. Example monitor set The Monitor set detects an alarm condition prior to 10:33 but the first alarm you receive is at 10:34 The first alarm is created at 10:34 well over the 1 minute specified…
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Performance monitor counters for Processor and Memory are unavailable
Problem: Performance monitor counters for Processor and Memory are unavailable. These cannot be used locally in perfmon nor can they be successfully deployed via monitorsets. Solution: Likely this is caused by a registry key that was set by Windows automatically:…
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How to monitor Exchange Server Performance / mailbox size
Problem: There is a requirement to monitor the Exchange server database size and a few performance indicators to ensure Exchange server is running smoothly. Solution: This could be realized using Performance Monitor. One specific counter you could use is called: “Total Size of Recoverable Items”. Also, you can monitor the…