Event Log Set Troubleshooting
Troubleshooting Event Log alerts and collection. Identify whether its is problem with the Event Set being used or a problem with Event ID monitoring in VSA? 1. Enable Event Log collection in the VSA for the affected endpoint. * Agent > Machine Status > Event Log Settings. Add the The required Event Log types and Critical…
Troubleshooting Service Check Monitoring
SYMPTOMS Service Check monitoring in Classic Monitoring in the VSA does not alert and/or restart the services. CAUSE Most common cause is incorrect configuration or Service Check not properly assigned. SOLUTION To troubleshoot Service Check monitoring, please verify the following: * You are using the Service Name in the…
How do alert times work on SaaS Servers?
Question: How do alert times work on SaaS Servers? Answer: There are several times that are shown from the VSA and the Alerts they create. Times are often wanted in various combinations, one time across the board, or several time zones at once. This will clarify how the times will appear in the VSA and how they will appear…
Why are the low disk alerts not firing when free disk space is below alarm threshold?
KB#: KKB000653 QUESTIONWhy are the low disk alerts not firing when free disk space is below alarm threshold? Disk space was below 5% Low Disk Alert was configured for < 20% free space No alarms received Low Disk Alerts only fire if: - 1) audit finds free space to be below the alarm threshold 2) free space was above…
Can I use Kaseya to monitor VMWare ESX server?
KB#: KKB000159 Question We want to monitor the physical disks, processor, etc from a VMware ESX server. At the moment we need to walk to the servers and check manually. Can Kaseya be used for this? Answer Although you cannot install a kaseya agent on an ESX server, ESX does support SNMP. You can use a kaseya agent on…
Is there a document explaining how the log parser works?
Question Is there a document explaining how the log parser works? Answer Please see the attached Log Parser guide. http://help.kaseya.com/WebHelp/EN/Log-Parsers.asp More Information Applies To K2
Time inside an Event Alert does not match the time settings on the System > Configure page.
The time inside an Event Alert does not match the time settings on the System > Configure page. Take this event alert for example: Log: Application Type:Error Event:9559 AgentTime: 2012-03-20 23:06:20Z EventTime: 10:05:55 PM 20-Mar-2012 UTC Source:MSExchangeIS Category:General Username:N/A Computer: MYServer…
What support do I need to diagnose Log Parser problems?
KB#: KKB000398 QUESTION When reporting a problem with the Log Parser, there are several pieces of information that are required to track down any issues. ANSWER ZIP and send/attach the following files The log that you are trying to parse - c:\program files\myapp\logs\log_file.log The log parser definition from the machine…
Hardware Changes did not alert after adding a SAN or mapping a new network drive
KB#: KKB001027 The Monitor > Alerts > Hardware Changes alert function will trigger when new hardware is discovered by an Audit. Hardware changes that will trigger this alert are those items listed on the Audit > Machine Summary > Hardware > PCI and Disk Hardware tab. SAN drives and mapped network drives are not collected…
What is the correct syntax for the evLogBlkListEx.xml file?
QUESTION What is the correct syntax for the evLogBlkListEx.xml file? ANSWER Please refer to the following information for customizing the blacklist. We will add that information into the xml in future hotfix updates. Please use evLogBlkListEx.xml instead. Use an internet browser such as IE to open the xml file to make sure…