-
How To Enable TLS In KNM v5
Question How to force KNM v5 to use TLS protocol? Answer Note: Always take a backup of your knm folder before making any changes. Please install the latest release from http://download.kaseya.com/components/knm/knmsetup.exe This should disable SSLv3 in your knm v5 server and enable TLS Further information The version of…
-
How to create a report in KNMi
Question: How to create a report in KNMi Answer : There are two ways to create a report. The report output can be viewed in the Browser or can be email or publish 1. From the the Device node > Monitors you can select Create Report in the command panel If you select either email/publish or view in browser , you will have…
-
KNMi custom report is not displaying any data
Problem KNMi custom reports and Qucik Report are not displaying any data Cause When you run a create report > view in browser > view Report> Report Settings > Run Template , does not have the correct monitor selected when you hit the View report , this happens when your Report Template does not have the correct data type…
-
In KNMi , why the NOC options in NOC tab is missing ?
Question In KNMi , why the NOC options in NOC tab is missing ? Answer By Default NOC is not configured and you will need to create an NOC that you can use for each Network : * Navigate to Kaseya Network Monitor > Settings> NOC Configuration > Select View Configuration Tab * Click New View button to create a New View * Type…
-
Troubleshooting: Cannot Install Gateway
Problem No devices appear in the drop down menu to install a gateway. Cause You can only install gateways on Windows agent machines that are also assets and none of these devices are in the Discovery module for that network. Solution Navigate to Discovery > Networks > Discovered Devices - Grid View and check the devices…
-
Steps To Troubleshoot KNM Gateway Checkin Issue
Problem Kaseya Network Monitor Gateway checkin issue If all the assets under the network is blue then those assets are not checking into the Kaseya server. Make sure you have installed the gateway on the network. Please follow below link for information on installing gateway on a network.…
-
Troubleshooting: Unnamed Networks in KNM
Problem Unnamed networks appear in the KNM hierarchy tree. Cause The KNM hierarchy tree takes its form from the Discovery module. Unnamed networks appear in Discovery because automatic network harvest creates them when devices are added whose IP address does not fit within the range of a network that is already created.…
-
How to resolve Red Icon / Alarm icon in the Alarm status in KNM
PROBLEM
How to resolve Red Icon / Alarm icon in the Alarm status CAUSE If the Test fails in one of the monitor It will display an Alarm icon (red box with exclamation point ) RESOLUTION This will remain in the Alarm State until * the test no longer fails, or * the Alarm is acknowledge by a user To acknowledge the alarm:
*…
-
How To: Enable WMI to Monitor in KNM
This is a how to guide to monitor WMI with KNM. WMi can be used to monitor many monitors for Windows machines. The monitors are: * Active Directory * Bandwidth Utilization * CPU Utilization * Directory Property * Disk Utilization * Eventlog * File Change * Log File * Memory Utilization * Process Status * Swap File…
-
Troubleshooting: KNM Monitor Cannot Resolve IP
Problem Kaseya Network Monitor monitors cannot query or reach a device or resolve an IP address. Cause Kaseya Network Monitor assigns the asset name as the address and there is no assigned IP address. Some monitors rely on there being an IP address to work properly. Solution This is by design. The idea being that the IP…