/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .super-nav { display: flex; justify-content: flex-end; align-items: center; margin: 0 auto; max-width: 1264px; padding-left: 40px; padding-right: 40px; height: 40px; text-align: right; } .super-nav a { color: #34427c; margin-right: 20px; padding: 10px; text-decoration: none; } .super-nav a:hover, .super-nav a:focus { background-color: #f7f9fa; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 0; } .footer-image { background-image: url("/themes/kaseya/assets/images/footerImage.png"); height: 500px; background-repeat: no-repeat; background-size: cover; margin-top: -100px; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-main-content { background-color: #000; padding: 100px 0; } .footer .footer-col-title { color: #ffffff; font-weight: 700; font-size: 13px; padding-bottom: 10px; text-transform: uppercase; } .footer .footer-link { color: #9b9ca0; text-decoration: none; } .footer .footer-link:hover, .footer .footer-link:focus, .footer .footer-link:active { text-decoration: underline; } .footer-main-content .footer-link { padding-top: 10px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-main-content-row { align-items: flex-start; } .footer-bottom-content { padding: 10px; align-items: center; } .footer-col { padding: 0 3px; display: flex; flex-direction: column; } .footer-col-copyRight { justify-content: flex-start; color: #9b9ca0; flex: 1; display: flex; } .footer-last-col { flex-direction: row; } .footer-last-col .footer-link { padding-right: 10px; text-transform: uppercase; } @media screen and (max-width: 768px) { .super-nav { padding-right: 0; } .footer-image { height: 250px; } .footer-main-content { padding: 40px 0; } .footer .footer-col-title { padding-top: 10px; } .footer-row:not(.footer-main-content-row) { display: block; } .footer-col:not(.footer-main-content-col) { width: 100%; text-align: center; padding: 10px 0; } .footer-main-content-col { width: 50%; } .footer-last-col { flex-direction: column; } .footer-last-col .footer-link { padding-bottom: 10px; } } /*# sourceMappingURL=styles.css.map */ Ask the Community Groups

VSA Network Monitoring (KNM)

Network Monitoring (KNM)

Troubleshooting: Cannot Scan Interfaces in KNM
Problem Interfaces do not appear when you scan the interfaces of a device. Cause The most common cause is credentials are not properly assigned to the device. Solution First step is to check that the asset you are trying to monitor is properly configured with the appropriate credentials. After you confirm that the…
Error Message: "Gateway failed to start SNMP trap... "
Problem Error Message: "Gateway failed to start SNMP trap... " Cause KNM is unable to start its trap handler because Gateway machine has SNMP trap service and SNMP service enabled. Solution Disable the SNMP service and SNMP trap service on the gateway machine Applies to VSA 9.3, 9.4, 9.5
KNM unable to send email notification
PROBLEM * KNM unable to send email notification. * KNM >System log shows:"the request address is not valid in its context" =>.." CAUSE * This normally results from an attempt to bind to an address that is not valid for the local computer. This can also result from he remote address or port not being valid for a remote…
Google Maps in KNMi Not Displaying
SYMPTOMS Maps using the Google Maps API does not display in the Network Monitor module. CAUSE The Google Maps API does not support SSL connections. SOLUTION To view the Google Maps feature in KNMi, please make sure you are not connected to the VSA using SSL. Log into your VSA with http://, not https://. Or, you can also…
Logging into the DME
To log into the Dashboard Map Editor in the Network Monitor module, you must first generate and save an API key. It is important you save the API key after you generate it or else you will not be able to log into the DME. You only need to generate the key one. After you save it the first time, the key you generated will…
Enabling Debug Logging for Network Monitor
There are various issues in Network Monitor when enabling debug logging will provide more information about an issue, especially when there isn't a clear indication of a root cause from other logging, like Event Viewer and System Log. On the KServer To enable debug logging, please navigate to <Windows Drive>\Kaseya\knm,…
KNM service will not start after upgrade
PROBLEM: After upgrading the Kaseya to VSA the KNM service fails to start. SOLUTION: *ON-PREMISES ONLY* 1. Please check the port configured in the SQL Server Configuration Manager > SQL Server Network Configuration> Select protocol <SQL Instance> Select TCP/IP protocol > right click > Properties> II Address> ALL IPs -…
Compiling Custom MIB Files
Download and Run the MIB Compiler * Navigate to the Network Monitor > Tools > Utility downloads page. * Click the MIB compiler link to download the utility to your local machine. * Run the utility. Start the <KaseyaInstallDirectory>\knm\mibcompiler.exe. 1) Click the Compile button. 2) Specify where where you want to save…
KNMi becomes unavailable since upgrade to R8
PROBLEM: After upgrading to Kaseya R8, you see that the KNM service fails periodically leading to loss of functionality CAUSE: A problem has been identified and a fix released - 8.0.0.11 SOLUTION / WORKAROUND: *ON-PREMISES ONLY* 1. Download and re-run the Kaseya Server Setup (http://download.kaseya.com/kinstall.exe) 2.…
What thresholds should I set when monitoring SQL server performance counters
Question: We are looking to use Kaseya / KNM / Traverse or a third party tool to monitor the SQL server that Kaseya is using. What is "normal" for SQL? Answer: There is no single answer to this - no set of values that are valid for all SQL servers - the size of database depends on how much data is stored, the number of…