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Patch scan Failed, logs shows -ERROR: doGetVariableValue() failed to open 1\results.muc. Code: 2
Problem Patch scan Failed with the error in Agent logs ERROR: doGetVariableValue() failed to open 1\results.muc. Code: 2 Causes: 1. The path to a directory used by the agent to store working files does not have a valid disk drive or have been removed or deleted in the Agents> Manage Agents> Working Directory 2. Login…
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Patch Status Shows No Patch Data When Using Offline Patch Scan Option
Problem I am using Offline Default Scan Source and facing the following issues: * Patch Status shows no patch data (only dashes) even after patch scan * Patch Status shows no missing patches but you believe there should be some * Patch Status numbers do not appear to be changing over time when you believe they should Cause…
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Are Patches Automatically Removed From The LAN Cache
Question When installing patches via LAN Cache, do the patches automatically get deleted after install ? Answer No, the patches will not get removed automatically. LAN Cache does not have a feature to have it removed after install or removed within a certain amount of days. The only way to remove the patches is to remove…
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KB2830477 Won't Install
Problem * KB2830477 fails to install on all machines. Agent procedure logs contains error "<agent> does not have a patch log for KB2830477" * When checking failed patches under Patch management - > Patch Status, It shows that patch KB2830477 has failed to install. When checking locally on managed endpoints patch has…
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Machine rebooted due to Windows Patching
Problem The machine rebooted due to Windows Patching Cause Possible causes the machine rebooted can be: * Initial updates were scheduled to run on this machine: This type of update will send patches to the machine and reboot the machine as needed until it has completed the process, It essentially ignores the reboot action…
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Why didn't my KB override apply to my clients endpoint?
PROBLEM: I applied a KB override to a patch. It worked properly on all my organizations but one. This one organization ignored the KB override. Why did it do this? CAUSE: There was no patch policy assigned to the machine SOLUTION: A KB override sets overrides of the default approval status of patches set using the…
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Cancel Update vs Terminate Update
PROBLEM: What is the difference between Cancel Updates and Terminate Updates? SOLUTION: On the Patch Management > Cancel Updates page, you have the choice to 'Cancel Updates' and 'Terminate Updates'. The Cancel Updates page clears all manually scheduled patch installations on selected machine IDs. This includes patches…
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Why did my machine reboot twice after a patch cycle?
PROBLEM Why did my machine reboot twice after a patch cycle? I didn't configure any Initial Update to run. CAUSE There was 1 or more patches that needed a reboot in order to be installed Kaseya will bundle together multiple patches into a single script. However, any patch flagged as requiring a reboot will get its own…
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Why does patching take so long on some of my endpoints?
PROBLEM: Why does patching take so long on some of my endpoints? SOLUTION: The length of time for any patch window can vary significantly. Primary factors include: · The number and size of the patches · The file source configuration and the resources available on the file source · Frequency of patching · Reboot Action…
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Best Practices: Online Scan vs. Offline Scan
PROBLEM: What is the difference between the online patch scan and the offline patch scan? When should I use either? SOLUTION: In Patch Management, users have the option of using either an online scan or an offline scan. The online scan is the preferred scan method and the system default. The Online scan scans for Microsoft…