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Working directory causing drive to run out of space
PROBLEM: My drive is running out of space. After troubleshooting, I found that the Kaseya working directory is the cause and it is filled up with patch files. Why did this drive fill up with patches and why aren't they being deleted? CAUSE: The option to delete these patches, 'Delete package after install (from working…
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Initial Update vs Automatic Update
PROBLEM: What is the difference between Initial Update and Automatic Update? When should I use Initial Update and when should I use Automatic Update? SOLUTION: Initial Update is designed as a one-time update that processes all approved Microsoft patches applicable to a managed machines based on the Patch Policy. The…
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Troubleshooting Failed Patch Installations
PROBLEM: My patches are failing to install. What can I do to troubleshoot why they failed? SOLUTION: Patches can fail to install for a variety of reasons. This KB article will address specifically patches that fail to install when the File Source is set to 'Download from Internet'. Here are the steps: 1). Go to the Patch…
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Schedule Patching button missing on non-master roles
Problem Under patch management -> either the Automatic Update or the Initial Update -> On both the schedule button is missing for non master roles Solution Please ensure user role has "Enable Scheduling" ticked. For more details please refer to below screenshot Go to System > User Roles > "Select a User Role" > Access…
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How do I list all machines that are missing a specific patch?
PROBLEM: I have a customer asking me how he can get a list of all machines that are missing a particular patch. I know I can create a view on it but there are ten different versions of this patch. I just want to list all machines that have this particular version of this particular patch. CAUSE: In order to get the list,…
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Why the patch detected by a machine member of a single patch policy shows up under all policies
QUESTION Why the patch detected by a machine member of only one Patch policy shows up under all policies ANSWER All patch data in any Kaseya installation comes directly from the patch scan results for all managed machines. When patch scan results are processed, all patch data obtained from the Windows Update Agent (WUA)…
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How do I tell Automatic Update to not run if my pre-procedure fails?
PROBLEM: I have a pre-procedure that I have set to run before every Automatic Update. How can I get Automatic Updates not to run if this pre-procedure fails or if it returns a bad value? SOLUTION: Use the 'Skip Auto Update' step within your pre-procedure. The Auto Pre-Agent Procedure can be used to determine whether…
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How do I install a patch on a machine that is not being detected by Kaseya?
Issue: I have a few machines where I would like to install a particular patch on but the patch is not being detected by Kaseya. How do I add this patch to Patch Management and install it on all these machine? Cause: Kaseya's Patch Management solution only detects and installs patches that the local Windows Update API tells…
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What are these emails being send to patchnotification@kaseya.com
PROBLEM: I regularly see emails being sent out to patchnotifcation@kaseya.com. What does this do? CAUSE: The email notification are part of the back-end process that allows Kaseya to gather patch details. When a patch scan on an endpoint in your environment discovers a new patch (new to your environment), a notification is…
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What are the recommended practices for scheduling Patch Scans and Automatic Updates?
PROBLEM: What is the recommended practice for scheduling Patch Scans and Automatic Updates? SOLUTION: Microsoft releases patches on the second Tuesday of each month. This is often times referred to as 'Patch Tuesday'. Because of this, we recommend that patch scans be scheduled after Patch Tuesday and no more than once a…