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How to prevent machines from rebooting in the middle of the day
PROBLEM: My server rebooted in the middle of the day because of Patch Management. How can I prevent this from happening again? SOLUTION: Server are incredibly important and patch scheduling on these should be taken with great care. For servers, we recommend that customers use the option to reboot the machine on a specific…
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How to cancel a "hanging" patch process
Question How to cancel a "hanging" patch process Answer
Go to Patch Management > Cancel Updates > Select machines> click Terminate button. Cancel Update terminate currently running patch installation processes. A Terminate button displays next to the machine name when a patch installation is being processed. Termination…
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Gathering Logs for Failed Patches
Question: What logs can I go through to find information about Failed Patch Installations? Answer: There are some log files we can review to gather more information regarding patch failures. These are the ptchscn2.xml, Agent Procedure log, Setup Event Logs, and WindowsUpdate.log. In order to find the patch information in…
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How do I reinstall Windows Automatic Update service?
QUESTION How do I reinstall Windows Automatic Update service? ANSWER Please perform the following to reinstall the Windows update agent on your system: Net stop WuAuServ 1.2. Click Start, Run, type: %windir% and press Enter. 1.3. In the opened folder, rename the folder SoftwareDistribution to Sdold. You will loose your…
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Patch Installation Process Overview
QUESTION What is Patch Installation Process Overview ANSWER •Patch Management > Automatic Update will always use the defined file source •Machine Update and Patch Update do not invoke WUA to install patches. The full executable file will be downloaded. If the endpoint's File Source is a LAN share or System Server, then…
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Windows Update Overview
•WUA (Windows Update Agent) is Microsoft’s patch engine, the same background utility used when patching a home computer using Control Panel > Windows Updates. •Kaseya leverages WUA by invoking WUA.api, Microsoft’s exposed portions of the WUA utility •WUA is used for all patch scans and some or all patch installations…
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Endpoint rebooted after patching but user was not notified before the reboot
Symptom: * Reboot Action is configured to notify the user but the user reports the notification never presented * Endpoint rebooted after patching when a user was logged in but Reboot Action is configured to skip the reboot if a user is logged in Resolution: These issues occur when the kausrtsk.exe process is not running.…
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Unsupported Patch Classifications: Definition Updates (i.e., MS Defender, MS Forefront) and Device Drivers
Definition Updates: Patch Management does not include definition updates for programs such as Windows Defender or MS Forefront. There are 2 reasons for this: 1) when MS delivers an updated definition file, it is imperative that the client get that update as soon as possible. The Forefront and Defender clients can be…
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Patch Management > File Source page displays warning message regarding the UNC path and audit results
Symptoms: On the Patch Management > File Source page, you see the following notification for some endpoints: From \\server\Patch\ (on server.root.myOrg at c:\patch\ via system server) - To temp drive/directory - Do not delete The UNC path and/or local directory differ from that reported by Audit - Disk Shares. Please…
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Patch Scan fails with error "Scan error - Operating system not determined"
KB#: KKB000698 Question Why is the Patch Scan for machine failing? Under Patch Status it shows the following error: "Scan error - Operating system not determined". Script log contains the following error reported by the "Legacy Patch Scan" script: - FAILED in processing THEN step 11, Execute Agent DLL Function, with error…