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Machine History: Install Date Unknown
KB#: KKB000804 QUESTION Why do some of the patches in Machine History show an unknown install date? ANSWER When Kaseya installs a patch on an endpoint, the date and time of the installation is known to the system. This information is recorded on the Machine History page. Patches that are installed through other means may…
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Why don’t installed patches show on the Patch Rollback page?
QUESTION Why don’t installed patches show on the Patch Rollback page? ANSWER Microsoft codes some patches to include an uninstall command, but many (perhaps most) do not include this information. Only those patches that include this uninstall information support the Patch Rollback function. It is often the case that, even…
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End users receive unexpected patch update notification
Problem: End users receive the following pop-up notification on the endpoint during a Kaseya-scheduled patch installation: Cause: The above Kaseya notification will appear on an endpoint any time a "User action required to install update" patch is included in the scheduled update cycle. Some patches require only that a…
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Patch Data Overview
All patch data in any Kaseya installation comes directly from the patch scan results for all managed machines. There is no “master” Kaseya patch database maintained by Kaseya. When patch scan results are processed, all patch data obtained from the Windows Update Agent (WUA) API is added to or updated in the Kaseya…
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Troubleshooting failed patch installs and failed patch scans and incorrect data on Patch Status page
QUESTION:Troubleshooting failed patch installs and failed patch scans This article may be helpful in troubleshooting the following issues: * Patch Scan fails * Patch Status shows no patch data (only dashes) even after patch scan * Patch Status shows no missing patches but you believe there should be some * Patch Status…
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Settings available after next patch scan
KB#: KKB000805 QUESTION I’ve added a new endpoint to my VSA. Why does the Windows Auto Update page say, “Settings available after next patch scan” for this endpoint? ANSWER Kaseya leverages Microsoft’s Windows Update Agent (WUA) for patch scans and patch installations. WUA is closely tied to the locally-installed Windows…
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Patch Test Remains in Pending Status
QUESTION Patch Test Remains in Pending Status ANSWER This often occurs when the file source is not responsive to an endpoint’s patch test requests. A patch test includes the following steps: * Verify local credentials * Verify network credentials (if defined in Agent > Set Credential) * Get a test patch from the file…
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Scan Results: Local scan and Kaseya return different results
Question Sometimes Kaseya Patch Scan detects updates which are not detected using the Windows Update website on the same machine, or vice versa - why does this happen? Answer This is due to the different Microsoft data sources used by Kaseya and the Windows Update application: - 1) The Windows Update site uses the "Windows…
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Multiple entries of same KB number
KB#: KKB000358 QUESTION Why do some patches have multiple entries in the approval list? You might see a patch such as "Windows XP Service Pack 3" listed several times in the patch approval list. ANSWER As you may or may not know, Microsoft updates the Microsoft Update Catalog for various reasons and this is why we see…
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What are "Internet-based Install Only" patches
QUESTION What determines an 'Internet-based Install Only' patch? Can 'Internet-based Install Only' patches be installed through Kaseya? ANSWER 1). Microsoft has not provided sufficient detail for us to determine the appropriate product, platform, or other key component of the target machine, i.e.we can't determine if the…