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Remote Control for Network Devices
The VSA has been updated to support initiating remote control operations using HTTP, HTTPS and SSH or protocols over custom TCP ports for all Assets within the VSA, which includes both Agents and Network Devices that have been promoted to Assets. Once a device has been discovered through Network Discovery and subsequently…
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Superseded Classic Remote-Control and Live Connect Functionality
Overview Following a recent security review, the previous generation VSA Remote Control and Live Connect features have been superseded. This article describes how to leverage the latest generation Remote Control technology to replace use cases from the superseded module, describes the differences, and suggests alternative…
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KRC File and Folder Drag and Drop Feature
Question How does the new drag and drop feature work? Answer With the introduction of the drag and drop feature with VSA 9.5.1, this feature can transfer both files and folders and it is supported on multi-platform relationships for transfers. In version 1 of this feature, we support transfer from admin to the endpoint…
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How to enable permissions to allow KRC on an Endpoint
QUESTION When attempting to connect to a user through Kaseya Remote Control from the VSA, Is there a setting that can be changed/applied in the VSA to notify the end-user about the KRC and to proceed according to their choice? RESOLUTION Yes, indeed this is a configurable setting within the VSA. Here are the two…
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KRC to machines with Mojave (OS X 10.14) will trigger a pop-up about the 'KaseyaRemoteControlHost' making the mouse/keyboard unusable.
Problem: Whenever I try to start a Kaseya Remote Control (KRC) session to any of my agents running Mojave (OS X 10.14), I can see the screen but I cannot use the mouse/keyboard - I get the following prompt/screen: Cause: With OS X 10.14, new security features were released from Apple's end, as a result…
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Reset domain user account password
Question Is there a Kaseya VSA feature that allows us to reset the domain user account password? Answer There is a feature in Remote Control where you can reset the local user account and the domain user account. Remote Control > Desktop Control > Reset Password Please check this link for more details:
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Unable to Control KRC sessions on Mac OS, Mojave, 10.14.
Problem: When we attempt a Remote Control session to the latest OS X "Mojave 10.14 Mac build", the mouse and keyboard are completely non-functional. While the Live Connect screen shows the preview correctly but when a remote is initiated the cursor and keyboard are unusable. NOTE: THIS NEEDS TO BE UPDATED AFTER EACH AGENT…
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Domain Active Directory (AD) Password Reset
Question How do I reset my domain AD password in the VSA? Answer You can reset domain Password in Remote Control Module. Use Reset Password to reset the user password on all your managed machines when: * Your user password is compromised * Someone leaves your organization who knew the user password * It is time to change…
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KRC/KLC: Managing endpoints hosted on Cloud Platforms.
If a customer is managing endpoints on Amazon Web Services, Microsoft Azure, Google Cloud, or Rackspace and need to remotely connect to those endpoints through Live Connect or Remote Control, VSA does support them. Please read the footnote below: 1 Shared sessions work on all Windows operating systems except for Google's…
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How to get prompt for two factor code on remote control (VSA 9.4 and above)
Issue: Customers who want to get prompted with two-factor code while trying to access the server remotely will not get the authentication even though they might have selected the users "Agents requiring authentication". Cause: Starting in VSA 9.4, the default setting is to replace KRC with RC in KLC. This is the reason you…