-
Types of Remote Control in the Kaseya VSA
Types of Remote Control in the Kaseya VSA Within the Kaseya VSA there are a few different types of remote control available. These are the New Kaseya Remote Control (RC), Kaseya Remote Control (KRC), K-VNC and RDP. RC Remote Control (RC) is the default remote control type in version 9.4 and later of the VSA. RC is launched…
-
Remote Control rendering issues
PROBLEM Display issues with Live Connect remote control sessions: * The menu bar is not displayed * Remote desktop is not aligned with RC window * The mouse cursor on the remote machine is not aligned with the position on the admin machine CAUSE This may be caused by a hardware rendering problem. RESOLUTION The Kaseya Live…
-
Unable to establish private Remote Control session OR 1-Click Access to Windows 10 machine
Problem Unable to establish private Remote Control session or use 1-Click Access to Windows 10 machine. Cause Kaseya Remote Control requires a Windows Remote Desktop connection without Network Level Authentication (NLA). This requires changes to default security settings. Resolution 1) Remote Desktop Settings in System…
-
When doing a remote control session through KRC, the image appears "blurry" or "fuzzy"
PROBLEM When doing a remote control session through KRC, the image appears "blurry" or "fuzzy" CAUSE There are 2 reasons for this. In KRC the image that you see is the image that would be displayed on the monitor plugged in to the remote machine. If the remote machine has an 800x600 screen resolution, then you will see an…
-
What is the difference between KRC / VNC type remote desktop and RDP
QUESTION What is the difference between KRC / VNC type remote desktop and RDP ANSWER KRC/VNC and other remote control tools work by sending a picture of the desktop across the network. There are some optimizations, such as only sending parts of the screen which have changed, but that's essentially it - you see what is on…
-
Unable to remote control terminal services user sessions from inside KRC private session
Problem From a native RDP session, an administrator can use Windows Terminal Server Admin control panel (tsadmin.msc) to remote control other users' sessions. However, when trying to do this from a KRC private session, the screen freezes. Cause The problem has been documented. Resolution This article will be updated when a…
-
3rd party application on older Windows OS does not display correctly in KRC session
Problem When remote controlling an agent with Windows Vista/2008 or earlier operating systems, a specific 3rd party application does not display correctly in the remote session. Cause There may be a conflict between the 3rd party application and the "Mirage driver" used by KRC. The Mirage driver is a 3rd party "mirror…
-
Keys randomly stop working while in a KRC session
PROBLEM When using a KRC connection to a remote machine, the session will establish and the screen will refresh as expected. However, randomly thoughout the session you find problems with keys not working. It may be any key - letters, numbers, ctrl, shift. The keys may work, then stop, then work again, or you may lose…
-
Kaseya Remote Control (KRC) increases the CPU and memory consumption
PROBLEM When using Kaseya Remote Control (KRC) it increases the CPU and memory consumption of dwm.exe and KaseyaRemoteControlHost.exe CAUSE The size of the dwm.exe process is controlled by the number of windows that are open, since each window requires a buffer in memory to store the contents of the window. Also if there…
-
How do I disable Kaseya Remote Control?
QUESTION How do I disable Kaseya Remote Control? ANSWER On the Endpoint: * An end-user can choose to disable remote control to that particular workstation by right-clicking the agent icon and choosing the option 'Disable Remote Control'. More information in this…