Keyboard doesn't work in KRC session when anti-keylogger software installed on "viewer" machine
Problem Unable to type in Kaseya Remote Control (KRC) sessions. Any keys pressed on "viewer" machine's keyboard are not sent to the remote desktop. Cause A 3rd party security program is preventing the Remote Control viewer application from capturing keystrokes. Zemana AntiLogger has been reported to cause this problem, but…
How to disable Remote Control for a VSA User
Question Can I disable Kaseya Remote Control (KRC) for a VSA admin user? Answer There is no specific configuration option to disable KRC, but it may be achieved by changing the User Role as follows: - 1) go to System > User Security > User Roles 2) click "Set Role Access Rights" button 3) de-select the following menu…
Unable to scale Remote Control window to fit monitor
Problem When maximising a Remote Control window, the remote desktop display does not fit to the screen size. Black bars are displayed either side of, or above and below, the display. Example 1 - display does not use full screen height Example 2 - display does not use full screen width Cause Although the size of the display…
Remote Control conflict with StarScheduler.exe
Problem When remote controlling to an agent, a 3rd party scheduling application (StarScheduler.exe) stops working. Cause The 3rd party program is incompatible with "mirror drivers" used by several remote control products, including Kaseya. A "mirror driver" is a virtual display adapter, and is used to improve screen…
Is there a way to disable remote control completely to an endpoint from kaseya vsa?
Question: Is there a way to disable remote control completely to an endpoint from kaseya vsa? Solution: Unfortunately this is currently not possible from kaseya vsa although an endpoint user can choose to disable remote control to that particular workstation by right clicking the agent icon and choosing the option disable…
Remote Control policies and private sessions
Question 1) does user Notification Policy apply when starting a private Remote Control (KRC) session? 2) if a user is logged onto an agent from a private Remote Control (KRC) session, must that user provide permission for other Kaseya users to remote control the same agent? Answer Question 1 Yes, Notification…
How does KRC secure connections?
Question How are Kaseya Remote Control (KRC) sessions secured to prevent eavesdropping by 3rd parties? Answer All KRC communications are encrypted using the Transport Layer Security (TLS) protocol.
KRC session fails with "Errors occurred while creating session token" message
PROBLEM When trying to establish a KRC connection from Internet Explorer, you see the message "Errors occurred while creating session token" CAUSE This situation occurs when the URI used to launch Remote Control viewer is longer than the maximum limit for the browser. This will usually occur if the logged in Kaseya…
Why don't some VSA users have access to 'Private Remote Control'?
PROBLEM Some VSA users do not have access to 'Private Remote Control'. CAUSE Only User Role Type "VSA Admin" grants access to the 'Private Remote Control' function SOLUTION Assign User Role Type "VSA Admin" to a User Role assigned to the VSA User. * Go to System > User Security > User Roles * Select a role that the user is…
Remote Control fails - "Machine not online"
Problem * Kaseya agent is on-line * when trying to start Remote Control (KRC) session, RC viewer reports "Machine not online" Cause * agent check-in address or port configured incorrectly Solution 1) go to Agent > Configure Agents > Check-in Control page 2) ensure that "Primary KServer" address and port are configured…