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VNC Error "Failed to open the local file: C:\users\xxxx\appdata\local\temp\low\libkacm.dgst "
Problem When using VNC to remote control any machine, using IE11, I get the following errors "Failed to open the local file: C:\users\xxxx\appdata\local\temp\low\libkacm.dgst" OR "Failed to open the local file: C:\users\xxxx\appdata\local\temp\low\libkacm.dll" where xxxx=local user Solution This error is caused by UAC…
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KRC cannot get P2P connection through Sonicwall
PROBLEM When using Kaseya Remote Control (KRC) through a Sonicwall firewall, peer-to-peer (P2P) connection cannot be established. CAUSE Sonicwall has a config option called "Enable Consistent NAT" which is disabled by default, but is required to support P2P applications including KRC. SOLUTION According to Sonicwall…
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Remote Control > Private Session does not have multiple display selection
Question When connecting to an agent with multiple monitors using a Remote Control > Private session, the display selector drop-down is not available. Answer Private sessions enable administrators to connect to a machine, logon and remote control the machine without accessing the console. An end user working on the same…
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Kaseya Remote Control Log Location
Question Where are the Kaseya Remote Control logs located? Answer Each time a Kaseya Remote Control session is initiated, log files are created on both the Host machine and the Agent endpoint machine. These log files can be found in the following locations: • On the agent machine (endpoint machine)…
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Antivirus Exclusion list for Remote Control components.
Question: What is the list of Antivirus exclusions that should be set for Kaseya Remote Control functionality. Answer: The following is a list of directories that should be applied to any antivirus program that may be installed on an endpoint machine. This applies to both Host and Client machine. Exclusions: (Install…
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KRC log file locations
QUESTION How can I find the Kaseya Remote Control logs? ANSWER Log File locations To investigate most issues with Remote Control (KRC), Kaseya support will require logs from the following locations. Viewer (the computer that KRC session is initiated from) * Windows XP and 2003: C:\Documents and Settings\<user>\Application…
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Remote control disabled from agent menu - can it be re-enabled by VSA user?
Question * remote control to an agent is disabled * is there any way for Kaseya VSA user to re-enable it? Answer * no, the only place that remote control can be enabled or disabled is the Kaseya Agent system tray menu on the managed machine * the option to disable remote control can be removed from the agent menu using…
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Logging onto multiple private sessions as the same Windows user
PROBLEM * you are connected to an agent with Kaseya Remote Control (KRC) private session * while connected, the same Windows user is logged in again from another KRC private session * both sessions are disconnected, and the Windows user session is logged out CAUSE * by design, the Windows user session is automatically…
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Remote Control CPU utilization on agent machine
SYMPTOMS When remote controlling an agent using Kaseya Remote Control (KRC), the host process (KaseyaRemoteControlHost.exe) consumes a significant amount of CPU resource. CAUSE "Typical" CPU consumption by the host service is between 10 and 25%. Higher utilization may be encountered under one or more of the following…
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Shadow support for Citrix ICA clients
QUESTION Does Kaseya Remote Control (KRC) support shadowing of Citrix ICA client user sessions? ANSWER In Kaseya R8, support was added for shadowing of Microsoft terminal server user sessions (RDC client connections). Shadowing of user sessions from Citrix ICA clients is not supported at the time of writing. APPLIES TO…