/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .super-nav { display: flex; justify-content: flex-end; align-items: center; margin: 0 auto; max-width: 1264px; padding-left: 40px; padding-right: 40px; height: 40px; text-align: right; } .super-nav a { color: #34427c; margin-right: 20px; padding: 10px; text-decoration: none; } .super-nav a:hover, .super-nav a:focus { background-color: #f7f9fa; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 0; } .footer-image { background-image: url("/themes/kaseya/assets/images/footerImage.png"); height: 500px; background-repeat: no-repeat; background-size: cover; margin-top: -100px; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-main-content { background-color: #000; padding: 100px 0; } .footer .footer-col-title { color: #ffffff; font-weight: 700; font-size: 13px; padding-bottom: 10px; text-transform: uppercase; } .footer .footer-link { color: #9b9ca0; text-decoration: none; } .footer .footer-link:hover, .footer .footer-link:focus, .footer .footer-link:active { text-decoration: underline; } .footer-main-content .footer-link { padding-top: 10px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-main-content-row { align-items: flex-start; } .footer-bottom-content { padding: 10px; align-items: center; } .footer-col { padding: 0 3px; display: flex; flex-direction: column; } .footer-col-copyRight { justify-content: flex-start; color: #9b9ca0; flex: 1; display: flex; } .footer-last-col { flex-direction: row; } .footer-last-col .footer-link { padding-right: 10px; text-transform: uppercase; } @media screen and (max-width: 768px) { .super-nav { padding-right: 0; } .footer-image { height: 250px; } .footer-main-content { padding: 40px 0; } .footer .footer-col-title { padding-top: 10px; } .footer-row:not(.footer-main-content-row) { display: block; } .footer-col:not(.footer-main-content-col) { width: 100%; text-align: center; padding: 10px 0; } .footer-main-content-col { width: 50%; } .footer-last-col { flex-direction: column; } .footer-last-col .footer-link { padding-bottom: 10px; } } /*# sourceMappingURL=styles.css.map */ Ask the Community Groups

VSA Remote Control (KRC)

Remote Control (KRC)

Why does the remote control viewer never load?
QUESTION Why does the remote control viewer never load? ANSWER There is an issue with the kaRemote.dll ActiveX component on the machine you are attempting the remote control session from. You need to delete the kaxRemote.dll from C:\windows\Downloaded Program Files. The easiest way to do this in Vista is to start a command…
Why does VNC report that the connection is unencrypted when connecting through Kaseya?
QUESTION Why does VNC report that the connection is unencrypted when connecting through Kaseya? ANSWER Kaseya provides network encryption of the data en route between the two endpoints. The session, ie. all of the data transported from the VNC server on the client machine to the VNC viewer on the admin machine, is…
Why does the Video Streaming to Windows Vista machine not work?
PROBLEM When trying to Remote Control with K-VNC to a Windows Vista, 7, or Server 2008 machine using Video Streaming function, VNC session does not start. CAUSE For video streaming to work, the logged in user on the remote computer needs admin rights to install the required components. SOLUTION If using Vista with User…
Does UAC have to be disabled for Remote Control to work?
QUESTION On Windows 7 and higher PCs do I have to disable the UAC (User Access Control) for the Kaseya software to function correctly? ANSWER UAC has no impact on the Kaseya software installed on each computer. The permissions and UAC settings are all sorted out during the software install. MORE INFORMATION…
Receiving the "ActiveX control kaxRemote.dll failed to load!" error in Firefox when starting RC session?
KB#: KKB000412 QUESTION When initiating Remote Control session from a Firefox browser, the following error message is displayed: "ActiveX control kaxRemote.dll failed to load! -- Please check browser security settings. Verify that signed ActiveX controls may be downloaded and run from this browser. You are using the…
What should I do if I am unable to start a remote control session and a message keeps appearing that says ActiveX control could not be loaded?
KB#: KKB000669 QUESTION What should I do if I am unable to start a remote control session and a message keeps appearing that says ActiveX control could not be loaded? ANSWER This means that IIS is not configured correctly, perform the following steps to configure IIS. Check that you are able to download the ActiveX control…
Why do the changes to made with Remote Cntl > Set Parameters do not take affect in VNC sessions?
QUESTION Why do the changes made in the Remote Cntl module > Set Parameters page not take affect in VNC sessions? - View Only Mode - Hide WinVNC system tray icon on the remote machine - Restrict to 64 colors - Full Screen Mode ANSWER The VNC viewer on the admin side is passed the view only settings switch when it gets…
Error when trying to start VNC session from Vista or Windows 7.
QUESTION Error when trying to start VNC session from Vista or Windows 7 - "RegCreateKeyEx: Access is denied. (5)". ANSWER The remote control components and ActiveX control (kasRmtHlp class) requires elevated administrator privileges to install from within the browser on the Vista/Windows 7 box on which the administrator is…