-
Live Connecting To Active RDP Sessions
Problem: This KB article is for clients who are attempting to live to connect to a machine that is currently being used through RDP. If the user RDP to a machine that's currently logged off, and logins on it through RDP, and then a second user decides to see what you're doing on that machine through live connect, with this…
-
LiveConnect Not Working on VDI Systems
PROBLEM LiveConnect doesn't work or establish KLC session when attempting to connect to VDI systems which uses persistent floating disk. RESOLUTION Please follow the below steps: * Make sure that your VSA is on the latest patch and that your Live Connect application is up to date on the admin machine. * Close all open Live…
-
LiveConnect App Installation fails with error 0x800700ff - The extended attributes are inconsistent.
Problem: LiveConnect App Installation fails with error 0x800700ff - The extended attributes are inconsistent. Solution: Please follow the below steps to fix the issue: 1. Go to the affected machine. 2. Navigate to C:\ProgramData\Package Cache\{xxxxx-xxxxx}v9.x.xxxx.xxxx\product.msi ( v9.x.xxxx.xxxx = version of KLC that…
-
SSH to ESXi via KLC
Problem: If you are having a problem Authenticating when trying to SSH into an ESXi host after following the steps here under the Live Connect to SSH Assets section, see below. Solution: First, you must enable Password Authentication on the ESXi host by adding this line to /etc/ssh/sshd_config: PasswordAuthentication yes…
-
macOS Agent Permissions for Remote Control
Question What permissions must be set in 10.14 and 10.15 (Mojave + Catalina) in order to use Remote Control and Live Connect? Or, I can only see the background when I remote control a macOS agent. Resolution There are two different permissions that must be set in order for Kaseya Live Connect and Remote Control to work on…
-
Live Connect pop-up “Open Kaseya Live Connect?”
Problem: Live Connect throws a pop-up message each time “Open Kaseya Live Connect?”. This is seen every time when the application is launched from Google Chrome. However, this message is not seen on other browsers say Firefox or Edge. Screenshot below: Solution: This is not a Kaseya issue, it is an intentional change in…
-
Live Connect Error: "Connection Could Not Be Established"
PROBLEM All agents give out the error Kaseya Live Connect Error: "Connection Could Not Be Established" when attempting to Live Connect to them. When you log into the VSA from a different machine, you are able to Live Connect. CAUSE Check the Live Connect Logs found here. Viewer (the computer that KLC session is initiated…
-
KRC shows a black screen when connected but works fine when we connected via private remote control
Problem KRC shows a black screen when connected but works fine when we connected via private remote control. Cause Display drivers on the endpoint (the machine that you want to connect to) have a 16-bit color depth which is not compatible with Live Connect. Resolution Note: This article is only for the windows machines…
-
KLC: Unable to Authorize Endpoint Connection When Using a Proxy
Problem: The following error pops up when attempting to KLC to managed machines: Unable to authorize endpoint connection Additional Info: Without an authorized endpoint connection, all sessions will be treated as 'offline' Connected With Error - ChannelServer Offline Cause: A Proxy could be in place, and applications are…
-
KLC throws session ended error if FortiClient is installed on the viewer machine
Problem: If FortiClient is installed on the viewer machine, KLC connections from this machine would say connecting for some time and it eventually errors out saying "Session Ended" If you keep the Session Ended window unclosed and try to open another Live Connect session it gets connected. Cause: There are several reasons…