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Live Connect terminates immediately when launched
PROBLEM Live Connect terminates immediately when launched, or stays running but displays a blank screen. This issue is caused by an incompatibility with a few Intel driver versions on certain chipsets. There is a configuration value users can set if they find issues with OpenGL on certain machines (certain graphics…
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Live Connect Asset Summary Does Not Load
Problem When launching the new Live Connect, the application starts but some components on the application do not finish loading and just stay spinning: Cause There may be an old files from a previous version of the Kaseya Live Connect installed on the machine launching Live Connect. Anti-Virus could also be locking some…
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Error 403 - Unable to start session with the endpoint
Problem: When using Live Connect to connect to an endpoint, an error message is thrown stating: “Error: The request failed with status code: 403.” Cause: This is a user rights permissions problem that prevents the User Role from accessing KLC from being used. For the new KLC connection to be established, the User Role…
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Live Connect Log File Locations
To investigate most issues with Live Connect (KLC), Kaseya Support will require logs from the following locations: Viewer (the computer that KLC session is initiated from): Live Connect and Admin Endpoint Logs: * Windows 7 and later: C:\Users\[username]\AppData\Local\Kaseya\Log\KaseyaLiveConnect * macOS:…
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Live Connect error - No connection could be made because the target machine actively refused it 127.0.0.1:80
Problem When trying to start Live Connect to any agent, this error message is displayed: - Server Error in '/KLC' Application No connection could be made because the target machine actively refused it 127.0.0.1:80 Cause Kaseya server application is not listening on port 80. Port 80 does not need to be open from the…
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How to launch Kaseya Live Connect (KLC)
QUESTION How to start Kaseya Live Connect (KLC) ANSWER KLC can be started from any page in the Kaseya VSA web interface where Agent status icon is displayed. The application launches in a new browser tab. Kaseya v7.0 and later - hover over the agent icon and click "Live Connect" button from the Quickview pop-up interface,…
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Live Connect File Manager fix for Internet Explorer
SYMPTOMS: Error appears when clicking on File Manager in Live Connect SOLUTION: Fixes "FailedToCreateAdapter" error in Kaseya 6.3 and later when trying to use Live Connect > File Manager from Internet Explorer. Extract FileManagerX63.dll to the following location on the "browser" computer (the computer you are logging on…
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User gets logged out of Kaseya due to "inactivity timeout" when there is activity inside Desktop Access session
PROBLEM - Logon Policy (under System > Server Management) is configured to expire users sessions after (for example) 30 minutes. - A user has a Desktop Access session open in Live Connect. - After 30 minutes (or whatever the session timeout is set to) where there is activity inside the Desktop Access session, but not…
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Unable to run command line utilities requiring user interaction from KLC Commands page
Problem: When running a command requiring user interaction from the Kaseya Live Connect (KLC) Commands page, the prompts are not displayed and the command behaves as if no data was entered. The below example is from "net user" password change command when running directly from Windows command shell (cmd.exe): When running…
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Problems connecting to agents running Windows Server 2008 Standard Edition (32-bit)
KB# KKB000929 SYMPTOM When trying to connect to agents running Windows Server 2008 Standard Edition (32-bit), the following symptoms may occur: - - connection fails - connection is established but takes a very long time (e.g. several minutes) - thumbnail image is loaded, but other components (such as Command Shell, File…