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How to create a procedure variable and the difference between procedure variables and ticket property variable
Question: How to create a procedure variable and the difference between procedure variables and ticket property variable Answer: This is an article that will help users understand the difference between a procedure variable and a ticket property variable in Service Desk. It will also allow them to understand where these…
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Limited Logons after installing KSD
Description: I have installed or leverage the Kaseya Service Desk. I now experience limited login availabilities for my Master Role VSA users after a certain number of user sessions are established. Why is this? Reason: The kaseya service desk adds the “Service Desk Administrators” Role Type to the “Master” User Role. This…
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Simple Stage Entry and Ticket Change Procedure
KB# KKB001022 QUESTION A Simple Stage Entry and Ticket Change Procedure. ANSWER The purpose of this KB Article is to give you a simple Ticket Change procedure. When customers go from the Ticketing module to the Service Desk module, this sample procedure will get you started with at least the same functionality as in the…