/* * These styles apply ONLY to the header and footer assets. */ * { padding: 0; margin: 0; box-sizing: border-box; } .super-nav { display: flex; justify-content: flex-end; align-items: center; margin: 0 auto; max-width: 1264px; padding-left: 40px; padding-right: 40px; height: 40px; text-align: right; } .super-nav a { color: #34427c; margin-right: 20px; padding: 10px; text-decoration: none; } .super-nav a:hover, .super-nav a:focus { background-color: #f7f9fa; } .footer { background: #f5f5f6; color: #555a62; font-size: 14px; line-height: 1.5; padding: 0; } .footer-image { background-image: url("/themes/kaseya/assets/images/footerImage.png"); height: 500px; background-repeat: no-repeat; background-size: cover; margin-top: -100px; } .footer-wrap { padding-left: 18px; padding-right: 18px; max-width: 1236px; margin: 0 auto; } .footer-main-content { background-color: #000; padding: 100px 0; } .footer .footer-col-title { color: #ffffff; font-weight: 700; font-size: 13px; padding-bottom: 10px; text-transform: uppercase; } .footer .footer-link { color: #9b9ca0; text-decoration: none; } .footer .footer-link:hover, .footer .footer-link:focus, .footer .footer-link:active { text-decoration: underline; } .footer-main-content .footer-link { padding-top: 10px; } .footer-row { display: flex; flex-wrap: wrap; justify-content: space-between; align-items: center; margin: -3px; } .footer-main-content-row { align-items: flex-start; } .footer-bottom-content { padding: 10px; align-items: center; } .footer-col { padding: 0 3px; display: flex; flex-direction: column; } .footer-col-copyRight { justify-content: flex-start; color: #9b9ca0; flex: 1; display: flex; } .footer-last-col { flex-direction: row; } .footer-last-col .footer-link { padding-right: 10px; text-transform: uppercase; } @media screen and (max-width: 768px) { .super-nav { padding-right: 0; } .footer-image { height: 250px; } .footer-main-content { padding: 40px 0; } .footer .footer-col-title { padding-top: 10px; } .footer-row:not(.footer-main-content-row) { display: block; } .footer-col:not(.footer-main-content-col) { width: 100%; text-align: center; padding: 10px 0; } .footer-main-content-col { width: 50%; } .footer-last-col { flex-direction: column; } .footer-last-col .footer-link { padding-bottom: 10px; } } /*# sourceMappingURL=styles.css.map */ Ask the Community Groups

VSA Setup & Installation

Setup & Installation

SSL Certificate Validation Tool For FIPS Compliance
Starting with release 9.5.8, VSA communication layers have been updated to comply with FIPS 140-2 certification, but this requires that a compliant SSL certificate is used. This will be validated during the installation process. If the certificate is invalid, you will have the option to disable FIPS-mode in Edge Services…
Using URL Rewrite To Control IIS Access on a VSA Server
There are two ways to configure rules in IIS to further restrict access to the VSA. Option 1 - Automated Script Download the zip file from here with the script and instructions. Option 2 - Manual Configuration 1. Download URL Rewrite Tool from Microsoft Visit this site and follow the link to download the IIS addon. 2.…
Important Release R9.5.0.28 Update
With the release of VSA 9.5.0.28, we have identified an issue related to previously scheduled Agent activities. Specifically, Software Management scheduled activities are out of sync, resulting in these tasks not running as expected. This issue occurs once agents are updated to 9.5.0.17. Kaseya is currently working on a…
What can I migrate from On-Premise to SaaS or SaaS to On-Premise?
QUESTION: What can I migrate from On-Premise to SaaS or SaaS to On-Premise? ANSWER: The Import Center page imports and exports automation solutions—user-defined data structures that can be applied to multiple agents—into and out of the VSA Navigate to System > Server Management > Import Center page Here, you can migrate…
How can I update my SQL version?
QUESTION How can I update my SQL version? ANSWER User can just update the SQL Version, it will have no impact on the VSA server. Users should just be able to install the newest version by upgrading. APPLIES TO - All the supported SQL version is mentioned in the below system requirements link:…
Import GoDaddy Certificates into the VSA
Question How do I import GoDaddy Certificates into the VSA? Answer * Cleanup Old Certificates* Open MMC * Click File > Add/Remove Snap-in * Select Certificates > Add > Computer Account > Next > Finish > Ok * Expand Certificates > Personal * Right-click on your cert that expired or you are replacing, and delete it * Also if…
Remove/Uninstall VSA from the KServer
QUESTION: How to completely remove VSA from the KServer? ANSWER: Follow below steps to uninstall VSA from the server: * Open Control Panel and uninstall every single application that begins with Kaseya * Reboot and then delete the Kaseya folder C:\Kaseya C:\programdata\kaseya\ * Open regedit and look for any kaseya folders…
Schema fails when upgrading from old versions to the new
Problem When the VSA update is run from 9.2 to new, it fails with the below error Fatal MessageSys Error: CoreVsa/script/scriptStatusIdToBigint.sql Cause Indexes on the table scriptStatus table are dependent on the table's column called 'id' Resolution Manually drop the indexes that are giving the issues by running the…
Kaseya Server Cannot Connect to the DB Server.
Problem: The Kaseya server cannot talk to the SQL server after the port changes, a password reset happens on the Kaseya users in DB and/or the migration itself, which causes the server to go down. Cause: This is caused either because of the DB server is moved to a restricted network, or there's a password reset done on the…
HTTP Error 500.21 - Internal Server Error Handler "ExtensionlessUrlHandler-Integrated-4.0" has a bad module "ManagedPipelineHandler" in its module list.
Problem: The Kaseya VSA gives the below message when trying to login: Cause: This usually happens when the .NET Framework on the Kaseya Server has issues or has been removed. Resolution/Workaround: Run this command via cmd as Admin and it should fix the…