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"Oops. Something went wrong" error message.
Question: When navigating within the VSA, instead of the desired page loading, I get an error message that states "Oops. Something went wrong". What does this mean? Answer: The actual error code should be recorded in:< KaseyaInstallDirectory>\Kaseya\WebPages\errors\webErrorLog.txt Note: You can navigate to this directory…
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R9.5 Install/Upgrade Checklist
Below you will find documentation for the R9.5 release as well as a pre- and post-install checklist. * R9.5 Release Notes: click here * R9.5 System Requirements: click here * R9.5 Install Guide: click here Pre-Install Checklist * You must be on R9.3 or R9.4 to upgrade to R9.5 - if you are on an earlier release, please…
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HTTP Error 400.10 - Bad Request upon login to the VSA / running schema: dbo.earlyLogonInsurance.sql
Problem: When trying to log in to the VSA, it gives the following error: "HTTP Error 400.10 - Bad Request" - as well as a failing reapply schema on the KServer: Cause: It is because of the corrupt file "applicationHost.config" located here: "C:\Windows\System32\inetsrv\config". Resolution: Follow below steps to resolve the…
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Some Kaseya Services 'StoppedByService' - On-Premise Customers Only.
Problem: After applying a Kaseya patch, or upgrading the KServer, I am getting the following notification in the UI (notification bar area). How can we fix this? Possible Cause: The KServer believes that these Kaseya services are still installing, when in reality they are not; because the messageSysStatus value in the…
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9.4 Schema installation fails on non-English locals (OS/SQL language)
Problem: If you install Kaseya 9.4 anew or upgrade to this latest version, the database configuration ('reapply schema) might fail reporting 'invalid date format' in the respective language the OS is installed in. Below examples from a French and a German installation: This is due to the date format SQL server expects,…
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R9.4 Install/Upgrade Checklist
Below you will find documentation for the R9.4 release as well as a pre- and post-install checklist. * R9.4 Release Notes: click here * R9.4 System Requirements: click here * R9.4 Install Guide: click here Pre-Install Checklist * When upgrading to R9.x from R8 or earlier, Mobile Device Management (MDM) is removed and…
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Using An Existing SSL Certificate - R9.4 or later
IMPORTANT - Using the SSL Configuration Tool (the Java-based tool) will not work in 9.4 or later, you must use the NEW tool outlined in this KB. If you already have an SSL Certificate installed in MS-IIS and you wish to export and use in the Kaseya Application Firewall Certificate Manager please review the directions…
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How do I create a test VSA?
How do I create a test VSA? Problem: I would like to create a test VSA. What are the steps I need to take? Resolution: You can either create a brand new clean test VSA or you can use the data from your existing production server for your test VSA. The steps for both scenarios are outlined below. OPTION 1: Clean Test VSA: *…
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Windows user folder has one or more TEMP folders
PROBLEM The windows user directory (c:\users) is populated with one or more TEMP folders. This is known to affect Windows from Vista onwards and is not a Kaseya generated problem - this can occur on computers that do not have Kaseya agents installed. CAUSE There are several reasons that this can happen, however the most…
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Reinstalling Modules on KServer
If you are reinstalling a module, typically for troubleshooting purposes, it is important that you reinstall the module ALONG with the system patch. This is because installing just the module will install the base files of the module while the system patch will include the updated files introduced in subsequent patch…