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Change Master Collation
Initial Situation We have the Master DB with a specific collation and we want to change this (same as ksubscriber) "SQL_Latin1_General_CP1_CI_AI" or "Latin1_General_CI_AS" In this case, I would like to change Latin1_General_CI_AS ==> SQL_Latin1_General_CP1_CI_AI First we need to launch CMD with administrator permissions…
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R9.2 Install/Upgrade Checklist
QUESTION What is the process for Installing / Upgrading to R9.2? ANSWER Below you will find documentation for the R9.2 release as well as a pre-install and post-install checklist. * R9.2 Release Notes: click here * R9.2 System Requirements: click here * R9.2 Install Guide: click here Pre-Install Checklist * When upgrading…
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Unable to see custom Mac Icon in Agent Icon page
PROBLEM When changing the icon for Mac agents on the System Tab -> Site Customisation -> Agent Icon page, you see an image saying "Custom Icon" rather than the icon that you uploaded. The agent icon will be deployed to the agent and work as expected. CAUSE Most web browsers, certainly, IE, Chrome, and Firefox are not able…
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Remove AVG 2015 and reinstall KES
We have provided two potential solutions below. The first solution has been tested and approved by Kaseya. Stage 2, Option 2 has been graciously provided to Kaseya by a respected Community member, Eric Nemchik of KeeFORCE. While the community-provided solution has not been tested by Kaseya, some customers have reported…
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KInstall Fails With Error 0x80004005
Issue: When running KInstall it fails with the following error 0x80004005: Cause: This occurs when running the KInstall while connected to the server from an RDP session with low screen resolution. Resolution: Increase the resolution to 32 colors or over 800x600 Applies to: KServer.
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Unable to access VSA Login page with error message "Could not load type 'System.Runtime.CompilerServices.ExtensionAttribute' from assembly 'mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089'."
Problem Unable to access VSA Login page with error message: Server Error in '/vsaPres' Application. Could not load type 'System.Runtime.CompilerServices.ExtensionAttribute' from assembly 'mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089'. Cause The server is running an older .NET version. ASP.NET…
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Incorrect version numbers in R8 and R9
PROBLEM After upgrading to Kaseya R8 or R9, you see that the version numbers in Windows Control Panel -> Add/Remote Programs still shows 7.0.0.0 as the version numbers CAUSE This is a known issue that is being investigated. SOLUTION / WORKAROUND This is only a display issue and does not mean the the versions installed are…
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Unable to use the DeleteUser() or DisableUser() procedure steps on users with spaces
PROBLEM When using the procedure steps DeleteUser() or DisableUser() on a user with a space in the name, such as "John Smith", the user is not disabled or deleted CAUSE This is a known issue. User names without spaces are not affected. WORKAROUND / RESOLUTION You can work around this by using the "ExecuteShellCommand()"…
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Event Service, Sync Service and/or Pluginhost Service start, but then stop again after a short period
PROBLEM You are finding that the Event Service, Sync Service and/or Pluginhost Service start, but then stop again after a short period CAUSE There are a few reasons for this, but by far the most common is as follows. When an update or re-apply schema is run, a "flag" is set in the database to let other parts of the system…
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Can I limit the number of backups that are stored on the SQL server for the Kaseya Database?
Problem Can I limit the number of backups that are stored on the SQL server for the Kaseya Database? Solution By design we keep two database backups on the location where database maintenance is taking place. Database backups older than three times the backup and maintenance period are discarded automatically to prevent…