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All my SaaS agents show as suspended
PROBLEM After logging in to saas, you see that all your agents are suspended CAUSE This is usually a result of your account being deactivated. At the end of your subscription, all agents are set to suspended. RESOLUTION Check the account and invoice section of your saas portal. Check that there is no outstanding balance.…
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Database Backup failed - Not enough disk space
PROBLEM: I've been getting a pop-up stating that my database backup has been failing. However, when I look, I see that I have plenty of space. CAUSE: By default, Kaseya stores the two most recent database backups on the server. If the disk that the database backup is stored on only has 50gb of free space and the database…
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How to create a .NET custom error page to increase security
PROBLEM: When there is a .NET error page thrown it can expose relative or absolute paths on the Kaseya server. This is a security concern so a good security practice is to hide those paths to remote viewers as there is no need for them to see it. CAUSE: By default, a .NET custom error page isn't setup so IIS will throw…
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Experiencing slow VSA performance when VSA is hosted on Hyper-V Server
PROBLEM: When navigating throughout the VSA you are noticing a significant delay in response. Some customers have reported a 10-15 second delay when changing machine groups, clicking on pages or basically navigating anywhere in the VSA. CAUSE: When running the VSA and/or the SQL Server on a Virtual Machine (VM) using…
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How to cancel a long running SQL Job, such as a backup
Problem: A database backup has started as part of configured nightly maintenance, but due to the large database size and the performance of the target disk, the job is still running now impacting performance of daily operation. Since the backup does not run via SQL Agent it cannot simply be stopped via SQL Management…
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"Unable to validate license License file Lc.txt was not created" message when running kinstall.exe
PROBLEM When running KInstall.exe, either to install an update, add a new module or for any other reason, you receive the message "Unable to validate license License file Lc.txt was not created" CAUSE Kinstall is a utility that prepares the server for the actual install of kaseya. It performs a few tasks 1. Checks itself…
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Ksubscribers Database Keeps On Going To Recovery Mode
Problem: A SQL database goes into recovery mode when SQL Server starts up the database. However, there maybe be instances where the ksubscibers database continues to run on Recovery Mode although the SQL logs show that the database is up and running. Cause: This can be caused by the Auto Close feature found on SQL Server…
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Where can I check successful and failed logins to the Kaseya server?
QUESTION I want to see who is logging in to the kaseya server both successfully and those failed logins. Where can I check successful and failed logins to the Kaseya server? ANSWER Go to the System Tab -> System Log page Here you can see all the login attempts and the IP address that is used.
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SQL database is 'pausing' and no one can log in for a small period of time.
PROBLEM: Every day, I am unable to perform specific tasks in Kaseya for a short period of time. When I look at SQL, I find that I can't do anything in SQL at that time as well. CAUSE: The database IO is frozen during a Backup or Snapshot. This freezes the database IO and you can only resume tasks once the backup or…
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Can I backup the Kaseya database to a mapped drive?
PROBLEM: Can I backup the Kaseya database to a mapped drive? SOLUTION: Currently, mapped drives are not supported when trying to perform a database backup from the System tab > Configure page. We generally recommend that Kaseya controls the backups as we also run maintenance during this interval as well. However, If you…