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Login to the Kaseya VSA fails with error "Either BOF or EOF is true..... on /access/logon.asp, line 555"
PROBLEM Kaseya Login does not work with error message shown below ADODB.Field (0x-7ff5f433) Either BOF or EOF is True, or the current record has been deleted. Requested operation requires a current record. /access/logon.asp /access/logon.asp, line 555 CAUSE The root cause of this is that a value in the database has not…
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How do I troubleshoot why my database is so large?
PROBLEM: My database is growing. How do I begin troubleshooting this? SOLUTION: The reasons for database growth vary from customer to customer. However, the biggest reason for why the database has grown so large is due to server configuration. How long do you have your log history set as? Log History is located under the…
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Procedures won't run after I split my Kaseya server to two separate boxes
PROBLEM: I split my Kaseya server from being on the same server with SQL to be its own server. Now none of my agent procedures are running on my agents. CAUSE: The old Kaseya services are still running on the SQL server and information is still being relayed to those active services. SOLUTION: In order to get agent…
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SQL ERRORLOG file is large
PROBLEM You find that the ERRORLOG file in the SQL folder (typically C:\Program Files\Microsoft SQL Server\MSSQL10.MSSQLSERVER\MSSQL\Log) is very large CAUSE This file is where SQL stores the errors that it encounters. The log file begin large is not the cause of the issue, but rather some issue on the SQL server is…
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How to create an IIS custom error page to increase security
PROBLEM: When there is an error page thrown in IIS (like 404 for example) it can expose relative or absolute paths on the Kaseya server. This is a security concern so a good security practice is to hide those paths to remote viewers as there is no need for them to see it. CAUSE: By default, a custom error page isn't setup…
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Restoring ksubscribers backup from sql management studio does not proceed ahead giving error "exclusive access cannot be obtained because the database is in use"
Problem: Restoring ksubscribers backup from sql management studio does not proceed ahead giving error "exclusive access cannot be obtained because the database is in use" Cause: ksubscribers db is still being used Resolution: Step 1: Please stop all the kaseya service Step 2: Please open command prompt in administrative…
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Troubleshooting: Access to the path is denied
Problem When navigating to a page in the VSA for Kaseya, you get the following Server Error in '/' Application page. Cause The permissions of the requested directory or file changed and is no longer accessible by IIS. Solution Navigate to the directory or file described in error message on the KServer. If the file is…
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How To: Restart Kaseya
This article will explain how to properly shut down and restart Kaseya manually. Shutting Down To properly shut down Kaseya, stop all of these services in order: * ASP.NET State Service * All of the Kaseya services starting from the top service to the bottom as it appears in services.msc (except the Kaseya Agent Service) *…
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HTTPS redirect fails when the Kaseya web interface is not running on 443
PROBLEM You have configured your Kaseya server's web interface to run on HTTPS, but not on the standard 443 port. You have set the "Automatically redirect to https at logon page (except when accessing via localhost)." setting on the System Tab -> Configure page. When you visit the site on HTTP, the redirect causes the page…
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I have deleted a lot of data from the database, but the disk space has not changed
PROBLEM After deleting data from the database, the MDF file on disk is still the same size CAUSE In MS SQL server, when you delete data from the database, the database file (.MDF) does not automatically become smaller. This is by design. Increasing the size of the database then shrinking all the time is inefficient. In an…